Personal Banking Associate (Future opportunities) - Montreal West (full-time)

TD; Dollard-des-Ormeaux; On-site; CAD 43,700 - 58,200; Full time

Benefits offered by this job

Health and well-being benefits

Retirement programs

Paid time off

Banking benefits and discounts

Job summary

TD in Dollard-des-Ormeaux, Quebec, is looking for a Personal Banking Associate. This role involves building customer relationships, guiding them on banking solutions, and providing banking advice to enhance their experience.

Successful candidates will have a High School diploma and relevant experience, with a preference for those holding a related degree. Bilingual candidates are encouraged to apply. Benefits include health, retirement programs, paid time off, and career development opportunities.

Qualifications

• 1+ years of relevant experience in customer service or banking.
• Knowledge of banking solutions and processes.
• Self-starter with strong administration and organization skills.

Responsibilities

• Engage customers with day-to-day banking needs.
• Understand customer needs and guide them appropriately.
• Educate customers on digital banking options.
• Support staff with transactions and report issues.
• Recommend improvements to enhance customer experience.
• Participate in business process completion.
• Ensure documentation accuracy and compliance.
• Promote a positive work environment within the team.

Skills

Customer service skills

Bilingual communication

MS Office proficiency

Banking knowledge

Education

High School diploma

Post–Secondary or Undergraduate degree in related field

Job description

Work Location

Dollard-des-Ormeaux, Quebec, Canada

Hours

37.5 hours per week

Line Of Business

Personal & Commercial Banking

Pay Details

43,700 $ – 58,200 $ CAD (base salary)

Compensation Overview

TD is committed to fair and equitable compensation opportunities for all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Compensation policies and practices allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based on the candidate’s skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We build deep and lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions. We understand customer needs and identify opportunities to promote products and services, ensuring a positive customer experience.

Job Description

Can you establish, build, and maintain impactful relationships with our customers? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice, and banking solutions.

Responsibilities

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management
• Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD’s Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives

Job Requirements

• High School diploma and/or 1+ years of relevant experience
• Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months
• Post‑Secondary or Undergraduate degree (in related field) preferred
• Proficiency in using MS Office (Word, Excel, Outlook), branch software and internet
• Knowledge of banking solutions and processes to advise customers
• A self‑starter who works independently in a dynamic work environment through strong administration, organization, planning, and time management skills
• A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner

Language Requirement (Quebec Only)

• We invite bilingual and francophone candidates to apply. When a position is posted, a language needs assessment will determine whether knowledge of a language other than French is required.

Benefits

Our Total Rewards package includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more.