Customer Experience Associate - Quebec city and surroundings - Future Opportunities

TD; Quebec; On-site; CAD 22,000 - 28,330; Full time

Benefits offered by this job

Health and well-being benefits

Savings and retirement programs

Career development opportunities

Job summary

A leading financial institution in Quebec is seeking a Customer Experience Associate to enhance customer interactions and process financial transactions. The ideal candidate will have a high school diploma, relevant experience, and strong skills in administration and communication. Responsibilities include advising on banking solutions and ensuring quality customer experiences while fostering a collaborative team environment. This position offers a comprehensive rewards package including health benefits and career development opportunities.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration and organizational skills for fast-paced environment.
• Hands-on knowledge of using MS Office (Word, Excel, and Outlook).
• Dynamic communicator with established customer experience skills.

Responsibilities

• Process financial transactions accurately.
• Determine customer needs and recommend appropriate solutions.
• Resolve customer concerns using standard procedures.
• Achieve assigned goals by promoting banking solutions.
• Advise customers clearly on banking processes.
• Build a positive and diverse work environment.
• Assist team members and stay updated on activities.
• Deliver quality customer experiences and recommend improvements.

Skills

Customer experience skills

Time management

MS Office proficiency

Detail-oriented

Communication skills

Education

High School diploma

Undergraduate degree or equivalent

Job description

Work Location

Sainte-Foy, Quebec, Canada

Hours

18.75

Line Of Business

Personal & Commercial Banking

Pay Details

22,00 $/$22.50 - 28,33 $/$28.33 CAD

Job Description

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Can you bring your charming self to work and make customer interactions delightful? Process financial transactions accurately and provide excellent customer experience. If so, apply for the position of a Customer Experience Associate. We are expecting an all‑around champion who can understand customer needs and advise best‑suited banking solutions for a positive customer experience.

In This Role, You Will:

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast‑paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Our Total Rewards Package

Our Total Rewards package includes a base salary, variable compensation, and key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Language Requirement (Quebec Only)

• Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu’un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d’une autre langue que le français est exigée.