Customer Experience Associate (Future opportunities) - Laval & Surrounding Areas

TD; Bois-des-Filion; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Health and well-being benefits

Savings and retirement programs

Paid time off

Banking benefits and discounts

Career development opportunities

Job summary

TD in Bois-des-Filion, Quebec is looking for a Customer Experience Associate to enhance customer satisfaction by processing transactions and providing tailored banking solutions. Ideal candidates will have strong organizational principles and a knack for effective communication, bringing delight to every customer interaction.

This role requires a high school diploma, relevant experience, and a willingness to thrive in a dynamic environment. Join TD for a rewarding career that values both your professional development and personal well-being.

Qualifications

• 1+ years of relevant experience preferred.
• Ability to handle tasks in a fast-paced environment.
• Dynamic communicator with effective verbal and written skills.

Responsibilities

• Process financial transactions accurately following procedures.
• Determine customer needs and recommend appropriate solutions.
• Respond to and resolve customer concerns effectively.
• Achieve business objectives by promoting banking solutions.
• Build positive customer relationships and team collaboration.

Skills

Administration skills

Organizational skills

Time management skills

Customer experience skills

Detail-oriented

Education

High School diploma

Undergraduate degree

Tools

MS Office (Word, Excel, Outlook)

Job description

Work Location

Bois-des-Filion, Quebec, Canada

Hours

18.75

Line of Business

Personal & Commercial Banking

Pay Details

22.50$/22.50 - 28,33 $/28,33 CAD

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Job Description

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact. Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all‑around champion who can understand customer needs and advise best‑suited banking solutions for a positive customer experience.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers’ concerns using standard procedures and escalating non‑standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Qualifications

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast‑paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Benefits

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Language Requirement (Quebec Only)

• Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu’un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d’une autre langue que le français est exigée.