Personal banking associate, full time (future opportunities) - Montérégie-Estrie

TD; Longueuil; On-site; CAD 45,700 - 61,000; Full time

Benefits offered by this job

Health and well‑being benefits

Career development

Paid time off

Job summary

TD is seeking a customer engagement professional based in Longueuil, Quebec. This role involves assisting customers with banking solutions, providing digital education, and resolving issues. The ideal candidate has a High School diploma, relevant experience, and proficiency in MS Office. Bilingualism is preferred as this role may require communication in French. TD offers a competitive salary and a robust benefits package, including health benefits, career development, and more.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months.
• Proficiency in using MS Office, branch software, and Internet.
• Knowledge of banking solutions and processes to advise customers.

Responsibilities

• Engage customers in day‑to‑day advice needs and service transactions.
• Understand customer needs and guide them for appropriate solutions.
• Build customer confidence in digital banking trends.
• Recommend improvements to work practices and processes.

Skills

Customer service skills

Knowledge of banking solutions

Proficiency in MS Office

Strong communication skills

Education

High School diploma

Post-secondary or Undergraduate degree (in a related field)

Job description

Work Location

Saint‑Hubert, Quebec, Canada

Hours

37.5 hours per week

Line Of Business

Personal & Commercial Banking

Pay

45,700 – 61,000 CAD annually, within a defined salary range.

Responsibilities

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months.
• Post‑Secondary or Undergraduate degree (in a related field) preferred.
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and Internet.
• Knowledge of banking solutions and processes to advise customers.
• A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time‑management skills.
• A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities.
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner.

Language Requirement (Quebec Only)

• Remarque : Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu’un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d’une autre langue que le français est exigée.

Benefits

Our Total Rewards package includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programmes, paid time off, banking benefits and discounts, career development, and reward and recognition programmes.