Customer Experience Associate (Future opportunities) - Montreal Downtown & Surrounding Areas

TD; Montreal (administrative region); On-site; CAD 44,000 - 55,400; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off

Banking benefits and discounts

Career development programs

Job summary

TD in Montréal, Quebec, is seeking a dedicated customer service representative to process financial transactions and provide personalized banking solutions. Candidates should demonstrate strong organizational skills and the ability to thrive in a fast-paced environment, engaging customers effectively.

This role offers a competitive salary of $44,000 - $55,400 CAD, along with benefits including health and wellness programs, paid time off, and career development opportunities.

Qualifications

• 1+ years of relevant experience in customer service.
• Strong organizational and planning skills.
• Initiative and attention to detail.

Responsibilities

• Process financial transactions and adhere to procedures.
• Understand customer needs to recommend banking solutions.
• Deliver quality customer experiences.

Skills

Customer service skills

Time management

MS Office proficiency

Dynamic communication

Education

High School diploma

Undergraduate degree or equivalent

Job description

Work Location: Montréal, Quebec, Canada

Hours: 37.5

Line Of Business: Personal & Commercial Banking

Pay Details: $44,000 - $55,400 CAD

Job Description

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

In This Role, You Will:

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Benefits

Our Total Rewards package includes a base salary, variable compensation, health and wellness benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Language Requirement (Quebec Only)

• Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu’un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d’une autre langue que le français est exigée.