Customer Expérience Associate, part time (future opportunities) - Montérégie-Estrie

TD; Longueuil; On-site; CAD 30,996 - 39,027; Full time

Job summary

TD is seeking a Customer Experience Associate in Longueuil, Quebec. This role involves processing financial transactions, providing excellent customer service, and achieving business objectives. Candidates should have a High School diploma, relevant experience, and strong communication skills. Knowledge of MS Office is essential. The position offers a dynamic work environment aimed at delivering quality customer experiences and supporting team effectiveness.

Qualifications

• 1+ years of relevant experience in customer service.
• Ability to work in a fast-paced environment.
• Strong communication skills both verbal and written.

Responsibilities

• Process financial transactions accurately.
• Understand customer needs to recommend specific solutions.
• Resolve customers' concerns using standard procedures.

Skills

Customer experience skills

MS Office knowledge

Strong administration skills

Organizational skills

Detail-oriented

Education

High School diploma

Undergraduate degree

Job description

Work Location:

Saint-Hubert, Quebec, Canada

Hours:

18.75

Line Of Business:

Personal & Commercial Banking

Pay Details:

22,50$ / 22.50 - 28,33$ / 28.33 CAD

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

Job Description:

Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and gain a sense of achievement by providing excellent customer experience? If so, apply for the position of a Customer Experience Associate.

In This Role, You Will:

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Language Requirement (Quebec Only):

• Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu’un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d’une autre langue que le français est exigée.

Additional Information:

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.