Personal Banking Associate (Future opportunities) - Montreal West (part-time)

TD; Dollard-des-Ormeaux; On-site; CAD 43,700 - 58,200; Full time

Job summary

TD seeks a Personal Banking Associate for its Dollard-des-Ormeaux branch in Quebec, Canada. The role involves engaging customers for their financial needs, guiding them to the appropriate staff, and promoting banking solutions. Candidates should have a High School diploma and ideally a related undergraduate degree.

The ideal candidate should possess strong customer service skills, the ability to work in a dynamic environment, and proficiency in MS Office. A bilingual ability is a plus for the Quebec region.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent required post-appointment within 6 months.
• Strong communicator connecting effectively with customers and teams.

Responsibilities

• Engage customers in day-to-day advice needs and service transactions.
• Build customer confidence on emerging digital banking trends.
• Support frontline staff with cash and non-cash transactions.

Skills

Customer service

Communication

Organizational skills

Proficiency in MS Office

Problem-solving

Education

High School diploma

Post-Secondary or Undergraduate degree

Tools

MS Office (Word, Excel, Outlook)

Job description

Work Location: Dollard-des-Ormeaux, Quebec, Canada

Hours: 18.75

Line Of Business: Personal & Commercial Banking

Pay Details: $43,700 – $58,200 CAD

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Job Description

Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions. Do you think you have what it takes?

In This Role, a Typical Day May Look Like

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Job Requirements

• High School diploma and/or 1+ years of relevant experience
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months
• Post-Secondary or Undergraduate degree (in related field) preferred
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
• Knowledge of banking solutions and processes to advise customers
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
• A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner

Language Requirement (Quebec Only)

• Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu’un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d’une autre langue que le français est exigée.