Personal Banking Associate — Grow Customer Relationships

TD Bank Group; Kemptville; On-site; CAD 44,000 - 59,000; Full time

Job summary

TD Bank Group is seeking a Personal Banking Associate for our Kemptville branch. You will engage customers, handle service transactions, and guide clients to the right team for banking solutions.

The role emphasizes digital banking education and maintaining strong customer relationships. The position requires a high school diploma (or equivalent) with 1+ years of experience; IFC within 90 days is preferred.

Qualifications

• High school diploma or equivalent required.
• 1+ years of relevant experience preferred.
• IFC Certification within 90 days of start date is desirable.
• Proficiency in MS Office and branch software required.

Responsibilities

• Engage customers with day-to-day advice needs and service transactions.
• Understand customer needs and guide to the right contact for solutions.
• Educate customers on digital banking (mobile, online, ATM).
• Support frontline staff with transactions and resolve issues.
• Suggest improvements to branch operations for better customer experience.

Skills

Customer service

Communication

Time management

MS Office proficiency

Education

High school diploma

Post-secondary degree (preferred)

Tools

MS Office (Word, Excel, Outlook)

Branch software

Job description

TD Bank Group is seeking a Personal Banking Associate for our Kemptville branch. You will engage customers, handle service transactions, and guide clients to the right team for banking solutions.

The role emphasizes digital banking education and maintaining strong customer relationships. The position requires a high school diploma (or equivalent) with 1+ years of experience; IFC within 90 days is preferred.