Personal Banking Specialist

The Toronto-Dominion Bank (Canada); Brockville; On-site; CAD 44,000 - 59,000; Full time

Job summary

TD Canada Trust is seeking a Personal Banking Associate in Brockville to help customers with accounts, investments, and banking needs. You will guide customers to the right staff for resolutions and educate them on digital banking options while maintaining strong customer relationships.

Join TD to grow professionally in a supportive environment, with opportunities to advance and participate in a customer-centric culture across branches nationwide.

Qualifications

• High school diploma or better.
• 1+ years of customer service experience.
• IFC certification within 90 days of start date.
• Proficiency in MS Office (Word, Excel, Outlook) and branch software.
• Knowledge of banking solutions and processes to advise customers.

Responsibilities

• Engage customers in day-to-day banking needs and provide service transactions.
• Guide customers to appropriate staff for solutions and refer to specialists as needed.
• Educate customers on digital banking (mobile, online, ATM).
• Support front-line staff with transactions and report issues.
• Promote products and services to enhance customer experience.

Skills

High School diploma

1+ years experience

IFC certification

MS Office

Banking knowledge

Education

Post-Secondary degree

Undergraduate degree

Tools

Branch software

MS Office

Job description

TD Canada Trust is seeking a Personal Banking Associate in Brockville to help customers with accounts, investments, and banking needs. You will guide customers to the right staff for resolutions and educate them on digital banking options while maintaining strong customer relationships.

Join TD to grow professionally in a supportive environment, with opportunities to advance and participate in a customer-centric culture across branches nationwide.