Personal Banking Advisor - Customer Solutions

TD Bank; Sainte-Thérèse; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Bank in Sainte-Thérèse, Quebec, is hiring a Customer Service Associate in Personal & Commercial Banking. You will assist customers with everyday banking needs, explain digital tools, and guide them to the right specialist for solutions.

Requirements include a high school diploma (or equivalent) with 1+ year of relevant experience, MS Office proficiency, and knowledge of banking products. Licensing steps and strong communication are valued; bilingualism is a plus.

Qualifications

• High School diploma or equivalent; 1+ year of relevant experience preferred.
• Licensing: IFC or equivalent within 90 days; CIRO checks.
• Post-secondary degree related field preferred.
• Proficient with MS Office and branch software.
• Strong communication and customer service skills.

Responsibilities

• Engage customers in day-to-day advice needs and service transactions.
• Educate customers on mobile, ATM, and online banking features.
• Refer customers to the right team for appropriate solutions.
• Assist frontline staff with cash and non-cash transactions.
• Ensure documentation is accurate and compliant with regulations.
• Support improvements to branch operations and processes.

Skills

Customer service

Communication

MS Office

Banking knowledge

Education

High School diploma or equivalent

Post-secondary degree (preferred)

Tools

Branch software

Job description

TD Bank in Sainte-Thérèse, Quebec, is hiring a Customer Service Associate in Personal & Commercial Banking. You will assist customers with everyday banking needs, explain digital tools, and guide them to the right specialist for solutions.

Requirements include a high school diploma (or equivalent) with 1+ year of relevant experience, MS Office proficiency, and knowledge of banking products. Licensing steps and strong communication are valued; bilingualism is a plus.