People Services Specialist

BCAA; Burnaby; Hybrid; CAD 60,000 - 76,000; Full time

Job summary

Join BCAA as a People Services Specialist in Burnaby and play a crucial role in HR operations. You will be the primary contact for HR inquiries, manage employee lifecycle transactions, and support various HR systems, contributing to projects that enhance engagement and organizational success. This hybrid role requires strong communication skills, attention to detail, and a background in human resources, ideally with relevant experience in a mid-to-large organization.

Benefits

Flexible benefits

Career and personal development

Performance bonus program

Paid time off for wellness and volunteering

BCAA membership perks

Qualifications

• 3+ years in an HR support or admin role ideally in a mid-to-large organization.
• Familiarity with employment legislation and ability to handle sensitive information.

Responsibilities

• Respond to HR inquiries on policies, programs and systems.
• Manage documentation for employee lifecycle events.
• Maintain accurate employee records and support payroll processes.

Skills

Communication

Attention to detail

Problem-solving

Collaboration

Education

Post-secondary education in HR, business or related field

Tools

HRIS (Workday preferred)

Microsoft Office

Job description

Join to apply for the People Services Specialist role at BCAA

Join to apply for the People Services Specialist role at BCAA

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

Join our team as a People Services Specialist at our Head Office in Burnaby, BC.

As a People Services Specialist, you’ll be a key player in supporting day-to-day HR operations and delivering exceptional service across our organization. From managing employee lifecycle transactions to supporting HR systems and programs, you’ll ensure our People Services run smoothly, efficiently and with care.

You’ll be the first point of contact for HR-related inquiries, policies and systems while also contributing to people-focused projects that drive engagement and organizational success.

Please note that this is a hybrid role based out of our Burnaby, BC office (2 days on-site). Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.

Please note that this is a temporary position until July 31, 2026.

Who you are:

• You’re a natural communicator who knows how to build trust, simplify the complex and make sure everyone’s on the same page
• You have a sharp eye for detail and a head for data, using both to solve problems before they become roadblocks
• You thrive in a fast-paced environment where priorities shift and deadlines matter—and you always keep your cool
• You bring a collaborative spirit, a professional approach and a genuine passion for creating a positive, people-first employee experience
  
  
  

What you’ll bring:

• Post-secondary education in HR, business or a related field
• 3+ years in an HR support or admin role ideally in a mid-to-large organization and familiarity with employment legislation
• Working knowledge of HRIS (Workday preferred) and Microsoft Office tools
• Experience in unionized environments is an asset
• Proven ability to handle sensitive information with professionalism
  
  
  

What you’ll do:

People Support & Lifecycle Coordination

• Respond to HR inquiries on policies, programs and systems
• Manage documentation for employee lifecycle events (onboarding, changes, exits)
• Support onboarding presentations and HR communications
• Conduct exit interviews and identify improvement opportunities
  
  
  

HRIS & Data Management

• Maintain accurate employee records and support payroll processes
• Troubleshoot system issues and ensure data integrity
• Track probation reviews, stipends, performance reviews and other key items
  
  
  

Reporting & Projects

• Provide HR data analysis and insights on trends
• Support compliance initiatives, policy updates and onboarding enhancements
• Assist with employee surveys and engagement follow-ups
• Coordinate special projects like job evaluations, vacation audits and recognition programs
  
  
  

Join a collaborative and agile People team where your work will directly support our people and culture. If you’re passionate about making an impact through operational excellence and people-first service, we’d love to meet you.

Internal Applicants: This is a Grade 9 position. The internal posting will close on June 9, 2025.

The salary range for this position is $60,468.80to $75,575.88and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
• for permanent employees
  
  
  

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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