Customer Service Specialist

MatchAwards; Canada; Remote; CAD 49,000 - 62,000; Full time

Job summary

Join a leading tech company as a Customer Support Specialist, helping customers navigate our innovative platform. In this dynamic role, you'll provide exceptional assistance through various channels and educate users on cryptocurrency and Web3 technology. We're seeking dedicated individuals eager to drive customer success in a fast-paced, collaborative environment.

Qualifications

• 1–3 years of relevant experience
• Fluency in English

Responsibilities

• Guide customers with Web3 social media profile setup via phone, email, and chat
• Assist users with cryptocurrencies and connecting their digital wallets
• Collaborate with internal teams to address customer needs effectively

Skills

Strong phone etiquette

Communication

Interpersonal skills

Multitasking

Organizational skills

Prioritization

Familiarity with Crypto

Familiarity with social media

Familiarity with Web 3.0

Familiarity with blockchain

Familiarity with AI applications

Job description

This range is provided by MatchAwards. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$49,000.00/yr - $62,000.00/yr

Additional compensation types

Annual Bonus and Commission

Direct message the job poster from MatchAwards

CFO @ AIT, Inc. & MatchAwards.com | Strategic Planning, Financial Management

Are you passionate about helping people and solving challenges in a fast-paced environment? We’re looking for dedicated individuals to support our customers in maximizing platform opportunities. Training will be provided for the right candidate!

What You’ll Do:

• Guide customers with Web3 social media profile setup via phone, email, and chat
• Assist users with cryptocurrencies and connecting their digital wallets
• Educate users on platform navigation through various communication channels
• Deliver clear, insightful answers about platform features and advertising
• Collaborate with internal teams to address customer needs effectively
• Perform data entry and analysis across multiple CRM systems

What We’re Looking For:

• 1–3 years of relevant experience
• Strong phone etiquette, communication, and interpersonal skills
• Proven ability to multitask, stay organized, and prioritize effectively
• Familiarity with Crypto, social media, Web 3.0, blockchain, and AI applications
• Fluency in English

Why Join Us?

If you’re driven to empower customer success and thrive in a dynamic, cutting-edge tech environment, this is your opportunity! We offer a collaborative workplace that fuels growth and innovation. Ready to make an impact with our team? Apply today!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Technology, Information and Internet

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