IT Service Specialist

Electronic Arts (EA); Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading entertainment company as a Desktop Support Technician in Vancouver. This onsite role involves collaborating with a dedicated IT team to manage technical support requests, provide exceptional customer service, and ensure optimal equipment functionality. EA values creativity, adaptability, and teamwork in a vibrant work environment where you can grow your career.

Benefits

Healthcare Coverage

Mental Well-being Support

Retirement Savings

Paid Time Off

Family Leaves

Complimentary Games

Qualifications

• 1+ year experience in Customer or Desktop Support.
• Experience in high-volume job roles.
• Ability to manage IT equipment and maintain best practices.

Responsibilities

• Collaborate with a team of technicians on support requests.
• Provide IT equipment and services to employees.
• Manage loaner laptops and generate bulk project tickets.

Skills

Customer Service

Technical Support

Education

College Certification in Computer Sciences

CompTIA Certification

Microsoft Certification

Job description

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Workplace Type: This is an Onsite Role

Location: EA Vancouver (Burnaby) Office

WE ENSURE GAME DEVELOPMENT

The Electronic Arts Information Technology (EAIT) team connects EA's

global workforce and operations. Support diverse needs—from game

development to marketing, publishing, security, and more—we provide

creative tech solutions that keep teams productive and collaborative. Join us

to help power better play across EA.

We're looking for an experienced Desktop Support Technician to join our IT

team, reporting to the manager at the EAV Burnaby office.

Responsibilities

• Collaborate with a team of 20+ technicians to evaluate and assign
  
  

over 300 weekly support requests from ServiceNow, Slack, and

occasionally email.

• You will be the customer service face of Site IT, greeting employees
  
  

who walk up to the IT area. Tasks include providing them with IT

equipment, peripherals, guidance or opening a Service Now ticket on

their behalf.

• You will handle admin tasks like managing loaner laptops, generating
  
  

bulk project tickets, and maintaining best practices.

Qualifications

• College Certification in Computer Sciences
• Other professional certifications, such as CompTIA, Microsoft
• > 1 year’s work experience in Customer or Desktop Support
• Can demonstrate experience in a high-volume job role at a company
  
  

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.