Automotive Service Advisor

Morrey Auto Group; Burnaby; On-site; CAD 45,000 - 65,000; Full time

Job summary

Morrey Nissan Infiniti of Burnaby seeks a full-time Automotive Service Advisor to deliver exceptional customer service. Responsibilities include greeting customers, writing service orders, and educating clients on vehicle maintenance, all while managing a busy service environment. Ideal candidates have experience in automotive service and customer relations.

Benefits

Strong compensation plan

Competitive health plan

Ongoing training and development support

Qualifications

• 2+ years of related experience required.
• Automotive experience preferred.
• Valid driver's license and clean driving abstract.

Responsibilities

• Prompt, professional greeting of customers.
• Writing service repair orders and resolving customer concerns.
• Promoting sales of services and maintaining customer relationships.

Skills

Customer service orientation

Attention to detail

Ability to multitask

Effective communication

Time management

Tools

DMS software

Job description

Morrey Nissan Infiniti of Burnaby is a member company of the Morrey Automotive Group, a family owned company.

We are offering a position of a Full-time Automotive Service Advisor to join the Service Team at Morrey Nissan Infiniti of Burnaby . In this role you will provide exceptional customer service in the booking of service appointments, writing of repair orders to resolve customer vehicle concerns, recommending services and ensuring our customer’s vehicles are safely maintained to manufacturer specifications, and educating customers on servicing and repair needs while translating standard repair terminology into common terminology. We pride ourselves in building relationships with our customers.

KEY RESPONSIBILITIES :

• Prompt and professional greeting of customers that come through our door
• Providing an exceptional customer experience to yield consistently strong customer satisfaction scores.
• Writing of service repair orders to resolve customer concerns, conducting the walk around process, reviewing vehicle history to identify servicing and repair
• Promote sales of appropriate servicing, parts, & accessories
• Effectively communicating with guests over the phone and in person
• Maximizing revenue per work order while maintaining customer
• Overseeing the service & repair process of one’s customer from beginning to end
• Translating customers’ repair problems into standard repair terminology while educating customers on maintenance and repair needs

YOU ARE :

• Customer service oriented with a passion to build relationships with customers
• Detail-oriented in all aspects of the customer visit
• Has the desire to perform at the highest level in a high performing team
• Able to time manager your workload, deadlines, and fulfill the demands of the busiest Nissan Service Department in the

Requirements

• Must have 2+ years of related experience
• Automotive experience preferred
• Forward facing customer service experience or sales experience
• Strong ability to multitask
• Able to work in a fast-paced environment
• Must have a valid driver’s license and clean drivers abstract
• Experience with DMS software (CDK preferred)
• Multi-language an asset
• Strong compensation plan
• Competitive health plan
• Ongoing training and development support