IT Service Specialist

Electronic Arts; Vancouver; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company in the gaming industry is seeking a Desktop Support Technician to join their IT team at the Vancouver office. In this role, you will manage support requests, assist employees with IT problems, and perform administrative tasks, contributing to a collaborative work environment. This opportunity requires strong customer service skills and relevant experience in technical support.

Benefits

Healthcare coverage

Mental well-being support

Paid time off

Complimentary games

Qualifications

• 1+ year of experience in Customer or Desktop Support.
• Experience in a high-volume job role.

Responsibilities

• Collaborate with a team to manage over 300 weekly support requests.
• Provide IT equipment and open Service Now tickets for employees.
• Handle administrative tasks related to IT equipment management.

Skills

Customer Service

Technical Support

Education

College Certification in Computer Sciences

CompTIA Certification

Microsoft Certification

Job description

• Canada

Role ID

209456

Worker Type

Temporary Employee

Studio/Department

CTO - IT

Work Model

On Site

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Workplace Type: This is an Onsite Role
Location: EA Vancouver (Burnaby) Office

WE ENSURE GAME DEVELOPMENT
The Electronic Arts Information Technology (EAIT) team connects EA's
global workforce and operations. Support diverse needs—from game
development to marketing, publishing, security, and more—we provide
creative tech solutions that keep teams productive and collaborative. Join us
to help power better play across EA.
We're looking for an experienced Desktop Support Technician to join our IT
team, reporting to the manager at the EAV Burnaby office.

Responsibilities:
· Collaborate with a team of 20+ technicians to evaluate and assign
over 300 weekly support requests from ServiceNow, Slack, and
occasionally email.
· You will be the customer service face of Site IT, greeting employees
who walk up to the IT area. Tasks include providing them with IT
equipment, peripherals, guidance or opening a Service Now ticket on
their behalf.
· You will handle admin tasks like managing loaner laptops, generating
bulk project tickets, and maintaining best practices.
Qualifications:
· College Certification in Computer Sciences
· Other professional certifications, such as CompTIA, Microsoft
· > 1 year’s work experience in Customer or Desktop Support
· Can demonstrate experience in a high-volume job role at a company

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.