People-First Restaurant Leader

Chick-fil-A; Ottawa; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Sundays off

Health and dental insurance after a/ a

Employee meal discounts

On‑the‑job training

Personal and professional development

Job summary

Chick-fil-A Tanger Ottawa is seeking a Restaurant Leader to guide our restaurant and leadership team toward excellence. You will build a strong, engaged team, deliver exceptional guest experiences, and drive sustainable sales growth while ensuring safe, efficient, and profitable operations.

The role focuses on developing leaders, creating accountability, and building systems that empower the restaurant to perform at a high level without relying on one person for every decision.

Qualifications

• 5+ years of leadership experience.
• Experience leading teams of 50+ employees.
• Strong communication, coaching, and decision‑making skills.
• Proven ability to hold leaders accountable and drive results.
• Strong business acumen and comfort working with financial and operational metrics.
• Ability to lead effectively in a fast‑paced environment.
• Alignment with Chick‑fil‑A's values of Integrity, Ownership, Foundational Excellence, and Genuine Hospitality.

Responsibilities

• Lead, coach, and develop the restaurant leadership team.
• Set clear expectations and hold leaders accountable for results.
• Build a strong talent pipeline and identify future leaders.
• Support recruitment, training, performance management, and retention.
• Create a positive culture built on growth, ownership, integrity, and excellence.
• Ensure consistent hospitality, food quality, speed, accuracy, cleanliness, and food safety.
• Monitor guest feedback and identify opportunities for improvement.
• Lead effective guest recovery and address root causes of recurring concerns.
• Drive sales, transactions, customer loyalty, and overall restaurant growth.
• Support local marketing and community engagement initiatives.
• Identify opportunities to improve restaurant capacity and operational performance.
• Represent and strengthen the Chick‑fil‑A brand within the community.
• Understand restaurant financial performance and key business metrics.
• Manage labour, food, paper, waste, and other controllable costs.
• Make decisions that balance guest experience, team development, and profitability.
• Partner with the Owner/Operator on business planning and strategic priorities.

Skills

Leadership experience

Team development

Communication

Decision‑making

Financial & operational metrics

Fast-paced environment

Integrity

Ownership

Foundational Excellence

Genuine Hospitality

Job description

Chick-fil-A Tanger Ottawa is seeking a Restaurant Leader to guide our restaurant and leadership team toward excellence. You will build a strong, engaged team, deliver exceptional guest experiences, and drive sustainable sales growth while ensuring safe, efficient, and profitable operations.

The role focuses on developing leaders, creating accountability, and building systems that empower the restaurant to perform at a high level without relying on one person for every decision.