Team Leader

Chick-fil-A | Sunwapta West; Edmonton; On-site; CAD 32,000 - 44,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Work Directly With A Chick-fil-A Owner

Competitive Pay

It's a Great Place to Work

Job summary

Chick-fil-A is seeking a Team Leader to assist the management team with shift management and guest experience. You will supervise stations, open/close the restaurant when needed, and ensure opening and closing procedures are followed.

Key duties include ensuring recipe accuracy, maintaining speed of service, cleanliness, cash handling, and addressing guest issues with management guidance. This role offers a stepping-stone to future business opportunities within the Chick-fil-A network.

Qualifications

• Experience supervising a team during a service shift.
• Ability to ensure recipes and weights are followed accurately.
• Strong customer service and problem-solving skills.

Responsibilities

• Supervise assigned stations for a shift to ensure smooth operation.
• Ensure adherence to recipes and precise weights for all items.
• Maintain pace to meet established speed-of-service guidelines.
• Keep workstations clean and organized at all times.
• Enforce cash handling procedures and policies.

Skills

Team leadership

Shift supervision

Customer service

Job description

At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures.

Responsibilities include:

• Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Insures that workstations are clean at all times.
• Insures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.