Back of House Manager

Chick-fil-A Orléans; Ottawa; On-site; CAD 30,000 - 33,000; Full time

Benefits offered by this job

Company events

Discounted food

Flexible schedule

On-site parking

Leadership development opportunities

Job summary

Chick-fil-A Orleans seeks a Back of House Operations Manager to lead our restaurant's operational departments and develop high‑performing teams. Reporting to the Owner/Operator, this role drives operational excellence, high standards, and ongoing success.

You will build strong systems for food safety, inventory control, and people development, while partnering with Marketing and HR to support growth and brand integrity. A hands-on leader who loves hospitality will thrive here.

Qualifications

• High School Diploma or equivalent.
• Advanced Food Handler Certification (or willingness to obtain).
• Demonstrated leadership and supervisory experience.
• Strong coaching, development, and accountability skills.
• Excellent written and verbal communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead operational excellence across all restaurant departments.
• Develop and mentor Team Members, Area Coordinators and Supervisors.
• Foster a culture focused on growth, product knowledge, stewardship, and hospitality.
• Collaborate with Marketing and HR to support growth and brand integrity.
• Coach Area Coordinators with ongoing feedback and performance reviews.
• Direct Supervisors and oversee ownership progress toward goals.
• Build and implement systems that improve efficiency and consistency.
• Maintain top food safety, cleanliness, sanitation, and compliance.
• Handle performance and disciplinary matters per company policies.

Skills

Leadership

Communication

Organizational skills

Project management

Coaching

Education

High School Diploma

Advanced Food Handler Certification

Job description

At Chick-fil-A Orleans, we strive for excellence in everything we do. Our goal is to create genuinely impressed guests by bringing the principles of Winning Hearts Every Day to life through a clean and safe environment, great food, fast and accurate service, and genuine hospitality.

We are currently seeking a Back of House Operations Manager to lead our operational departments and develop high-performing teams and leaders. This individual will play a key role in driving operational excellence, developing talent, maintaining high standards, and positioning the restaurant for continued success.

Reporting directly to the Owner/Operator, the Back of House Operations Manager will be responsible for leading the overall performance and development of the restaurant's operational departments.

Key Responsibilities

The responsibilities of the Back of House Operations Manager include, but are not limited to:

• Lead Operational Excellence – Oversee the growth, performance, and efficiency of all operational departments to support the restaurant's strategic objectives and overall vision.
• Develop People & Leaders – Cultivate a growth-minded culture and develop Team Members, Area Coordinators, and Supervisors into confident, motivated, and high-performing leaders.
• Build a Strong Culture – Foster a culture centered around growth, product knowledge, stewardship, excitement, generosity, and a commitment to serving others.
• Drive Cross-Functional Collaboration – Partner with the Marketing and Human Resources teams to support sales growth, strengthen the Chick-fil-A brand, maintain compliance with health and safety standards, and develop community initiatives.
• Coach & Develop Area Coordinators – Serve as an accountability coach for Area Coordinators, providing ongoing feedback, coaching, and support while ensuring departmental goals are established and achieved.
• Develop Supervisors – Provide direction, coaching, and accountability to Supervisors while overseeing their areas of ownership and progress toward established goals.
• Create Operational Systems – Develop and implement effective and innovative systems that improve efficiency, consistency, and operational excellence throughout the restaurant.
• Maintain Food Safety Standards – Ensure the highest standards of food safety, cleanliness, sanitation, and operational compliance are consistently maintained.
• Manage Performance & Accountability – Handle employee performance and disciplinary matters in accordance with company policies and procedures. Prioritize constructive, in-person conversations that encourage accountability and growth, while escalating matters when appropriate.
• Business Planning & Performance – Prepare and submit monthly business plans incorporating SMART goals and actionable strategies to drive operational performance, team development, and business growth.
• Food Cost, Inventory & Stewardship – Oversee food cost, inventory management, waste reduction, and overall stewardship of restaurant resources.

Qualifications

The successful candidate will possess:

• High School Diploma or equivalent
• Valid Advanced Food Handler Certification, or willingness to obtain certification
• Demonstrated leadership, team-building, and supervisory experience
• Strong ability to coach, develop, and hold others accountable
• Exceptional written and verbal communication skills
• Strong organizational and project management skills
• Ability to manage multiple priorities and competing demands in a fast-paced environment
• Strong attention to detail and a high level of accuracy
• A commitment to operational excellence and developing people
• Previous Chick-fil-A experience is considered an asset

What We Offer

This position offers a competitive compensation package based on experience, along with the opportunity to work in a collaborative and growth-oriented environment.

Pay: $22.00–$24.00 per hour

Benefits

• Company events
• Discounted or complimentary food
• Flexible schedule
• On-site parking
• Opportunities for leadership development and growth

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®.

It may not be the easy way, but it's the only way we know.