Patroller - Edmonton

Indigo Park Canada; Edmonton; On-site; CAD 32,000 - 42,000; Full time

Job summary

Indigo Park Canada is seeking a Parking Enforcement Officer to patrol assigned areas, ensuring compliance with parking ordinances while upholding a high level of professionalism.

Responsibilities include patrolling, relaying information to dispatch, issuing warnings and citations, and maintaining operational records. The role requires strong customer service, teamwork, and the ability to work independently, with 40 hours per week and varying shifts.

Qualifications

• 2–3 years of customer service experience required.
• Strong communication and interpersonal skills essential.
• Demonstrated problem solving and attention to detail needed.
• Ability to work well in a team and independently with minimal supervision.
• Must pass criminal record check and have a clean driving record.

Responsibilities

• Patrol assigned properties to ensure compliance with parking ordinances and maintain safety.
• Maintain communication with dispatch via two-way radio or cell phone.
• Issue warnings and citations for illegally parked vehicles.
• Identify vehicles in violation of parking codes and observe hazards or issues.
• Investigate complaints regarding contested parking citations and maintain records.
• Collect coins from parking meters and maintain equipment.
• Perform basic vehicle maintenance and report issues to the Manager.
• 40 hours per week; shift timings vary.

Skills

Customer service

Communication

Problem solving

Teamwork

Independent work

Under pressure

Attention to detail

Data entry

Valid driver's license

Criminal background check

Job description

Job Description

This position is responsible to patrol an assigned area to ensure public compliance with existing parking ordinance while maintaining a high level of professionalism.

Job Description

This position is responsible to patrol an assigned area to ensure public compliance with existing parking ordinance while maintaining a high level of professionalism.

Responsibilities

• Patrol properties to maintain safety
• Maintain close communication with dispatch using two-way radio or cell phone
• Relay information about incidents or emergencies to appropriate personnel
• Write warnings and citations for illegally parked vehicles
• Identify vehicles in violation of parking codes
• Observe and report hazardous conditions such as missing traffic signs or street markings
• Observe and report suspicious objects or vehicles
• Monitor environmental conditions to detect possible hazards (ice, etc.)
• Use hand-held device to enter and retrieve vehicle informationInvestigate and answer complaints regarding contested parking citations
• Prepare and maintain operational records ie: activity logs and contested citations
• Collect coins from parking meters
• Maintain assigned equipment
• Perform simple vehicle maintenance, such as checking oil and report mechanical problems to the Manager
• Other duties as assigned
• 40 Hours/week; Shift timings varies;

Qualifications

• Minimum 2-3 years customer service experience
• Strong communication and interpersonal skills
• Demonstrated problem solving skills
• Able to maintain a professional demeanor in all situations
• Able to work well in a team oriented environment
• Able to work independently with minimal supervision
• Able to work under pressure in a fast-paced environment
• Strong attention to detail and good observational skills
• Takes pride in maintaining a high standard of quality service
• Accurate data entry skills
• Valid provincial drivers license
• Clean drivers abstract
• Basic computer skills
• Able to pass a criminal record check

Assets

• Enthusiasm for on-going learning, coaching, and training
• Results-oriented individual, focused on accuracy and customer relations