Patrol & Enforcement Manager

Indigo-Park-Canada-Inc.-4; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Indigo Park Canada is seeking an organized operations leader to supervise a team of patrol and enforcement staff across multiple locations. You will coordinate daily field activities, ensure service quality, and maintain contractual compliance for a broad portfolio of sites.

You will develop staff schedules, optimize routes, manage vehicle maintenance, and track performance metrics. A proactive approach to safety and customer service is essential for success in this role.

Qualifications

• Postsecondary education or equivalent combination of education and experience.
• Experience leading field operations, parking, security, or service-based teams.
• Coaching and employee development mindset.
• Strong customer service focus and results orientation.
• Flexible availability to support operational requirements.

Responsibilities

• Lead and support a team of patrol and enforcement staff.
• Develop and manage employee schedules for optimal coverage.
• Optimize patrol routes and enforcement activities.
• Oversee customer complaint resolution and service recovery.
• Coordinate activities with external collections agencies.
• Prepare operational reports and analyze performance metrics.
• Manage fleet operations and vehicle maintenance requirements.
• Administer and monitor the work order management system.
• Ensure locations meet operational, safety, and contractual standards.
• Oversee maintenance across locations and manage safety and compliance.

Skills

Team leadership

Scheduling

Operations management

Customer service

Fleet management

Maintenance coordination

Vendor management

Microsoft Office

Education

Postsecondary education

Tools

Microsoft Office

Work order system

Job description

If you're highly organized, proactive, and enjoy bringing structure to fast-paced operations, this could be the perfect opportunity for you.

Reporting directly to the General Manager, you'll play a key role in ensuring our parking operations run smoothly and efficiently. You'll lead a team of enforcement professionals, coordinate daily field activities, and help maintain the high service standards our clients and customers rely on. Your work will have a direct impact on operational performance, customer satisfaction, and contractual compliance across our portfolio.

What You'll Do

• Lead and support a team of patrol and enforcement staff
• Develop and manage employee schedules to ensure optimal coverage
• Optimize patrol routes and enforcement activities
• Oversee customer complaint resolution and service recovery
• Coordinate activities with external collections agencies
• Prepare operational reports and analyze performance metrics
• Manage fleet operations and vehicle maintenance requirements
• Administer and monitor the work order management system
• Ensure locations meet operational, safety, and contractual standards
• Oversee preventive and corrective maintenance activities across assigned locations to ensure facilities and equipment remain safe, functional, and well-maintained
• Coordinate and supervise maintenance staff, contractors, and service providers, ensuring work is completed efficiently and to established standards
• Conduct regular site and equipment inspections, identify maintenance needs, and prioritize repairs based on operational and safety requirements
• Manage maintenance schedules, service requests, and repair follow-ups, while monitoring costs, supplies, and overall maintenance performance
• Build and manage contractor and vendor relationships to expand service capabilities and ensure the delivery of high-quality maintenance services
• Proactively identify opportunities to enhance service offerings and generate new revenue streams by addressing evolving client needs and expanding maintenance solutions

What You'll Bring

• Strong organizational and time management skills .
• Excellent communication and interpersonal abilities
• Close attention to detail and a proactive approach to problem-solving
• Proficiency with Microsoft Office applications
• Ability to work independently and collaboratively in a team environment
• Valid provincial driver's licence with a clean driving abstract

Preferred Qualifications

• Postsecondary education or an equivalent combination of education and relevant experience
• Previous leadership or supervisory experience
• Experience managing field operations, parking, security, enforcement, or similar service-based teams
• Passion for coaching, employee development, and continuous improvement
• Results-oriented mindset with a strong focus on customer service
• Flexible availability to support operational requirements

Indigo Park Canada is a leading provider of parking, mobility, transportation, logistics, and consulting services, operating more than 1,200 locations across Canada. We deliver innovative solutions that support cities, businesses, and communities through parking management, enforcement services, digital mobility solutions, public space management, and last-mile logistics.

We are committed to fostering an inclusive workplace that reflects the diversity of the communities we serve. Indigo Park Canada is an equal opportunity employer and welcomes applications from all qualified candidates. Accommodation is available upon request throughout the recruitment process.