Patient Registration & Booking Clerk | Front Desk Expert

St. Joseph's Health Centre, Toronto; Toronto; On-site; CAD 38,000 - 46,000; Full time

Job summary

Unity Health Toronto is seeking a Registration/Booking Clerk to be the first contact for patients and visitors. You will schedule appointments into the hospital information system and accurately register patients following hospital and departmental guidelines and protocols.

The role requires strong clerical skills, accurate data entry (40 wpm), excellent customer service, and the ability to work independently or in a team within a fast-paced, deadline-driven environment.

Qualifications

• Secondary School Diploma or equivalent.
• 1 year recent relevant clerical experience required.
• Familiarity with registration procedures would be an asset.
• Experience navigating software applications required.
• Accurate typing at 40 wpm.
• Working knowledge of registration and booking procedures preferred.
• Excellent customer service skills.
• Able to work independently and in a team environment.
• Satisfactory attendance record.

Responsibilities

• Act as the first contact for patients and visitors.
• Schedule appointments into the hospital information system.
• Accurately register patients following hospital and departmental guidelines and protocols.

Skills

Typing 40 wpm

Data entry

Registration procedures

Customer service

Teamwork

Independent work

Attention to detail

Organizational skills

Communication skills

Problem solving

Education

Secondary School Diploma or equivalent

Tools

Hospital information system

Job description

Unity Health Toronto is seeking a Registration/Booking Clerk to be the first contact for patients and visitors. You will schedule appointments into the hospital information system and accurately register patients following hospital and departmental guidelines and protocols.

The role requires strong clerical skills, accurate data entry (40 wpm), excellent customer service, and the ability to work independently or in a team within a fast-paced, deadline-driven environment.