Patient Access & Registration Specialist

Kingston Health Sciences Centre; Kingston; Hybrid; CAD 30,000 - 43,000; Part time

Job summary

Kingston Health Sciences Centre (KHSC) is seeking a part-time Registration Clerk to be an initial contact for patients and families, ensuring a welcoming and efficient registration experience. The role supports patient access across clinical areas and requires data collection, scheduling, and system activation within KHSC's hospital information systems.

Rotating shifts include days, evenings, nights, weekends, and holidays.

Qualifications

• Medical Administration Diploma or equivalent education/experience.
• Proficiency in Word and Excel; testing required.
• Typing at 35 wpm with 90% accuracy; testing required.
• Medical Terminology proficiency; testing required.
• Ability to navigate internet-based systems and applications.
• Strong interpersonal, communication, and customer service skills.
• Excellent organizational and time management abilities; ability to manage multiple priorities and interruptions.
• Demonstrated reliability and attendance.

Responsibilities

• Welcoming patients and visitors with professional, compassionate customer service.
• Collecting and verifying patient demographic, insurance, and health information.
• Creating and maintaining accurate patient registration records.
• Scheduling, cancelling, and rescheduling appointments.
• Activating patient visits within hospital information systems.
• Preparing and distributing reports and other registration-related documentation.
• Following privacy, confidentiality, downtime, and emergency procedures.
• Collaborating with care teams to support efficient patient flow and service delivery.

Skills

Interpersonal communication

Customer service

Time management

Organizational skills

Adaptability

Attention to detail

Education

Medical Administration Diploma (2-year)

Tools

Microsoft Word

Microsoft Excel

Internet navigation

Job description

Kingston Health Sciences Centre (KHSC) is seeking a part-time Registration Clerk to be an initial contact for patients and families, ensuring a welcoming and efficient registration experience. The role supports patient access across clinical areas and requires data collection, scheduling, and system activation within KHSC's hospital information systems.

Rotating shifts include days, evenings, nights, weekends, and holidays.