Registration Clerk, Part-Time (Temporary)

Kingston Health Sciences Centre; Kingston; Hybrid; CAD 30,000 - 43,000; Part time

Job summary

Kingston Health Sciences Centre (KHSC) is seeking a part-time Registration Clerk to be an initial contact for patients and families, ensuring a welcoming and efficient registration experience. The role supports patient access across clinical areas and requires data collection, scheduling, and system activation within KHSC's hospital information systems.

Rotating shifts include days, evenings, nights, weekends, and holidays.

Qualifications

• Medical Administration Diploma or equivalent education/experience.
• Proficiency in Word and Excel; testing required.
• Typing at 35 wpm with 90% accuracy; testing required.
• Medical Terminology proficiency; testing required.
• Ability to navigate internet-based systems and applications.
• Strong interpersonal, communication, and customer service skills.
• Excellent organizational and time management abilities; ability to manage multiple priorities and interruptions.
• Demonstrated reliability and attendance.

Responsibilities

• Welcoming patients and visitors with professional, compassionate customer service.
• Collecting and verifying patient demographic, insurance, and health information.
• Creating and maintaining accurate patient registration records.
• Scheduling, cancelling, and rescheduling appointments.
• Activating patient visits within hospital information systems.
• Preparing and distributing reports and other registration-related documentation.
• Following privacy, confidentiality, downtime, and emergency procedures.
• Collaborating with care teams to support efficient patient flow and service delivery.

Skills

Interpersonal communication

Customer service

Time management

Organizational skills

Adaptability

Attention to detail

Education

Medical Administration Diploma (2-year)

Tools

Microsoft Word

Microsoft Excel

Internet navigation

Job description

Registration Pool
Temporary Part-Time (Approx. 7 Months)
Kingston General Hospital Site
CUPE | Pay Rate: $26.64/hour

Make a Difference from the Moment Patients Arrive

Kingston Health Sciences Centre (KHSC) is looking for customer-focused, organized professionals to join our Registration Pool as a Registration Clerk. In this role, you will be one of the first points of contact for patients and families accessing care, playing a vital part in creating a positive and welcoming experience.

Why Join KHSC?

• Be part of one of southeastern Ontario's leading academic health sciences centres.
• Make a meaningful impact on patient and family experiences every day.
• Gain valuable experience within a dynamic healthcare environment.
• Work alongside multidisciplinary teams dedicated to exceptional patient care.
• Build your healthcare administration career while supporting critical patient services.

Hours of Work

This position involves rotating shifts, including days, evenings, nights, weekends, and holidays:

• 5:30 a.m. to 1:30 p.m.
• 6:45 a.m. to 2:45 p.m.
• 7:00 a.m. to 3:00 p.m.
• 7:30 a.m. to 3:30 p.m.
• 8:00 a.m. to 4:00 p.m.
• 8:30 a.m. to 4:30 p.m.
• 9:00 a.m. to 5:00 p.m.
• 10:00 a.m. to 6:00 p.m.
• 3:00 p.m. to 11:00 p.m.
• 5:00 p.m. to 1:00 a.m.
• 11:00 p.m. to 7:00 a.m.

What You'll Do

As a Registration Clerk, you will support patient access and registration services across a variety of clinical areas by:

• Welcoming patients and visitors while providing professional, compassionate customer service.
• Collecting and verifying patient demographic, insurance, and health information.
• Creating and maintaining accurate patient registration records.
• Scheduling, cancelling, and rescheduling appointments.
• Activating patient visits within hospital information systems.
• Preparing and distributing reports and other registration-related documentation.
• Following established privacy, confidentiality, downtime, and emergency procedures.
• Collaborating with care teams to support efficient patient flow and service delivery.

Required Qualifications

• Medical Administration Diploma (2-year program) or an equivalent combination of education and experience.
• Proficiency in Microsoft Word and Excel (testing required).
• Keyboarding speed of 35 words per minute with 90% accuracy (testing required).
• Medical Terminology proficiency (testing required).
• Ability to effectively navigate internet-based systems and applications.
• Excellent interpersonal, communication, and customer service skills.
• Strong organizational and time management abilities.Ability to manage multiple priorities, work independently, and adapt to frequent interruptions.
• Demonstrated ability to work effectively in a busy, fast-paced healthcare environment.
• Proven reliability and attendance record.
• Satisfactory Criminal Record Check and Vulnerable Sector Screening.

Our Commitment

At KHSC, patient- and family-centred care is at the heart of everything we do. As a member of our team, you will contribute to a culture of respect, compassion, inclusivity, and excellence while supporting the delivery of high-quality healthcare services to our community.

KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.

Unless specifically stated, all job postings are for existing positions at KHSC. KHSCis committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace in compliance with legislation such as the Employment Standards Act and Accessibility for Ontarians with Disabilities Act. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups. Kingston Health Sciences Centre may use artificial intelligence systems to assess and screen applicants. All hiring decisions are made in accordance with KHSC policies and applicable employment legislation.

We thank all applicants, but only those selected for next steps will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.