Registration/Booking Clerk Hemodialysis

St. Joseph's Health Centre, Toronto; Toronto; On-site; CAD 38,000 - 46,000; Full time

Job summary

Unity Health Toronto is seeking a Registration/Booking Clerk to be the first contact for patients and visitors. You will schedule appointments into the hospital information system and accurately register patients following hospital and departmental guidelines and protocols.

The role requires strong clerical skills, accurate data entry (40 wpm), excellent customer service, and the ability to work independently or in a team within a fast-paced, deadline-driven environment.

Qualifications

• Secondary School Diploma or equivalent.
• 1 year recent relevant clerical experience required.
• Familiarity with registration procedures would be an asset.
• Experience navigating software applications required.
• Accurate typing at 40 wpm.
• Working knowledge of registration and booking procedures preferred.
• Excellent customer service skills.
• Able to work independently and in a team environment.
• Satisfactory attendance record.

Responsibilities

• Act as the first contact for patients and visitors.
• Schedule appointments into the hospital information system.
• Accurately register patients following hospital and departmental guidelines and protocols.

Skills

Typing 40 wpm

Data entry

Registration procedures

Customer service

Teamwork

Independent work

Attention to detail

Organizational skills

Communication skills

Problem solving

Education

Secondary School Diploma or equivalent

Tools

Hospital information system

Job description

The Registration/Booking Clerk will act as the first contact for patients and visitors; will schedule appointments for patients into the database (hospital information system); and will accurately register patients following hospital and departmental guidelines and protocols, etc.

Qualifications Include

• Secondary School Diploma or equivalent.
• 1 year recent relevant clerical experience required.
• Previous experience or familiarity with registration procedures would be an asset
• Experience navigating software applications required (screen access, information search, data entry).
• Accurate typing 40 w.p.m.
• Working knowledge of and familiarity with registration and booking procedures preferred.
• Excellent organizational, interpersonal, communication (written and verbal), analytical, attention to detail, problem solving skills and able to work under pressure and meet deadlines.
• Must have excellent customer service skills.
• Must be able to work independently and in a team environment.
• Satisfactory attendance record.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.

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