Clerical Assistant In Patient Orthopaedics

St. Michael's Hospital; Toronto; Presencial; CAD 36 000 - 48 000; Tempo integral

Resumo da oferta

Unity Health Toronto in Toronto is seeking a Clerical Assistant in the In-Patient Area to provide administrative and clerical support for daily unit operations. You will interact with physicians, staff, patients and families, ensuring timely access to services and accurate documentation.

The role requires strong computer skills, excellent communication and the ability to multitask under pressure. Shifts may rotate; flexibility and discretion are essential to maintain efficient patient flow and

Qualificações

• Graduate of a recognized Office Administration program or equivalent.
• Requires a Medical Terminology Certificate.
• Excellent computer experience with Microsoft Office (Word, Excel, PowerPoint, Outlook), MS4 ADT, Soarian Clinicals.
• Current clinical experience preferred.
• Communicate clearly and fluently in English.
• Excellent interpersonal and communication skills.
• Good judgment and discretion.
• Work well under pressure.
• Highly organized and efficient time management.
• Problem solver and able to multitask.
• Presents a calm and pleasant demeanor under pressure.
• Flexibility in rotating job assignments.

Responsabilidades

• Provide clerical support to daily operations of the department.
• Deliver first-contact customer service by phone, in person, and electronically.
• Maintain patient charts and manage admissions, discharges, transfers and tests.
• Arrange outpatient follow-up appointments at discharge.
• Collaborate with care team to support patient flow and unit coordination.
• Process requests promptly based on priority.
• Organize transfers, services and equipment for the unit and log dispatches.
• Order and inventory supplies and maintain records.
• Update bed management system and patient boards.
• Update infection control signage as needed.

Conhecimentos

Communication

English fluency

Interpersonal skills

Multitasking

Time management

Discretion

Under pressure

Problem solving

Attention to detail

Team collaboration

Formação académica

Office Administration certificate

Medical Terminology Certificate

Ferramentas

Microsoft Office

MS4 ADT

Soarian Clinicals

Descrição da oferta de emprego

The primary role of the Clerical Assistant in the In-Patient Area is to provide administrative and clerical support to the daily operations of the unit. The scope of this position requires proficient skills related to customer service, communication and computer technology. The Clerical Assistant interacts with internal and external health care providers, staff, patients, families, and administration to provide fair, timely and equitable patient access to services.

Responsibilities

• Provide a broad range of secretarial and clerical support to the daily operations of a specific department
• Provide excellent customer service ¿ first contact by phone, in person and electronically for patients, staff and visitors; answers and forwards messages, facilitates pages to physicians/consult service providers, manages flow of patients/clients/visitors in a customer focused manner
• Coordinate timing and record keeping relating to patient admission, discharges, transfers and tests, maintaining patient charts (e.g., standardized packages, thinning, team labels, names, file old charts upon discharge)
• Arrange and coordinate appointments and meetings as necessary e.g., arranges for follow-up outpatient appointments at discharge
• Collaborate with patient care team (physicians, nurses, clinical assistants, health disciplines, USWs) to support patient care flow, family visiting or other unit/department coordination processes
• Manages requests in a timely manner, based on priority
• Organize transfers, services and equipment for the unit e.g., ambulance transfers, porter, requests for maintenance of unit supplies and equipment and keep log of equipment sent out e.g., to Engineering, coordinate with consult services and portable diagnostics
• Review, order and/or pick up supplies and equipment and maintain inventory, with oversight from CLM or designate
• Update hospital bed management system and unit patient boards
• Updates infection control patient status and related signage

Qualifications

• Graduate of a recognized Office Administration program or equivalent
• Requires a Medical Terminology Certificate
• Excellent computer experience required in the following software applications: Microsoft Office (Word, Excel, PowerPoint, Outlook), MS4 ADT, Soarian Clinicals
• Current clinical experience preferred
• Communicate clearly and fluently in English.
• Excellent interpersonal and communication skills
• Good judgment and discretion
• Work well under pressure
• Highly organized and efficient time manager
• Problem solver
• Must be able to prioritize and multitask
• Presents a calm and pleasant demeanor at times, uses good judgement and discretion, and works well under pressure
• Flexibility in rotating job assignments
• Able to prioritize and multitask
• Excellent attendance record

Shifts are subject to change based on departmental needs.

In this position, if this department offers day, evening, night, weekend and/or statutory holiday shifts, you may be required to work these shifts on a rotational basis as per the specific needs of the department.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.