Patient Financial Counselor & Billing Specialist

UNC Health; Raleigh; On-site; CAD 37,000 - 53,000; Full time

Job summary

UNC Health in Cary, NC seeks a Financial Counseling Specialist to perform pre-services, financial counseling and customer service for patients across hospital and physician services. You will generate estimates, review eligibility, obtain authorizations and help patients understand charges and payment options.

The role emphasizes accuracy, empathy and teamwork within NC Health’s Shared Services. Day schedule with onsite work is expected.

Qualifications

• Two (2) years of experience in Hospital or Physician Insurance related activities or Call Center Customer Service.
• Excellent interpersonal, verbal and written communication skills.
• Advanced knowledge of UB-04, HCFA-1500 and EOB interpretation.
• Intermediate knowledge of CPT and ICD-9 codes.
• Advanced knowledge of insurance billing, collections and terminology.

Responsibilities

• Create Hospital and Physician estimates using the Epic Patient Estimator and obtain authorization requirements.
• Explain estimate costs to patients and arrange payment or set expectations at time of service.
• Provide estimates to patient shoppers and clinical areas, develop templates and coordinate with ISD.
• Train clinical areas on estimate usage and patient scripting for collections and monitor template accuracy.
• Screen and assist patients with financial assistance, Medicaid eligibility and other funding sources.
• Manage follow-up with Medicaid approvals and respond to billing inquiries via calls, MyUNCChart and in person.
• Assist with itemization of charges, billing insurance, payment plans, refunds and charity care policies.

Skills

Interpersonal skills

Communication

Organizational skills

MS Excel

MS Word

MS Outlook

Insurance billing

Customer service

Teamwork

Education

High school diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Job description

UNC Health in Cary, NC seeks a Financial Counseling Specialist to perform pre-services, financial counseling and customer service for patients across hospital and physician services. You will generate estimates, review eligibility, obtain authorizations and help patients understand charges and payment options.

The role emphasizes accuracy, empathy and teamwork within NC Health’s Shared Services. Day schedule with onsite work is expected.