Revenue Cycle Financial Representative

UNC Health; Raleigh; On-site; CAD 37,000 - 53,000; Full time

Job summary

UNC Health in Cary, NC seeks a Financial Counseling Specialist to perform pre-services, financial counseling and customer service for patients across hospital and physician services. You will generate estimates, review eligibility, obtain authorizations and help patients understand charges and payment options.

The role emphasizes accuracy, empathy and teamwork within NC Health’s Shared Services. Day schedule with onsite work is expected.

Qualifications

• Two (2) years of experience in Hospital or Physician Insurance related activities or Call Center Customer Service.
• Excellent interpersonal, verbal and written communication skills.
• Advanced knowledge of UB-04, HCFA-1500 and EOB interpretation.
• Intermediate knowledge of CPT and ICD-9 codes.
• Advanced knowledge of insurance billing, collections and terminology.

Responsibilities

• Create Hospital and Physician estimates using the Epic Patient Estimator and obtain authorization requirements.
• Explain estimate costs to patients and arrange payment or set expectations at time of service.
• Provide estimates to patient shoppers and clinical areas, develop templates and coordinate with ISD.
• Train clinical areas on estimate usage and patient scripting for collections and monitor template accuracy.
• Screen and assist patients with financial assistance, Medicaid eligibility and other funding sources.
• Manage follow-up with Medicaid approvals and respond to billing inquiries via calls, MyUNCChart and in person.
• Assist with itemization of charges, billing insurance, payment plans, refunds and charity care policies.

Skills

Interpersonal skills

Communication

Organizational skills

MS Excel

MS Word

MS Outlook

Insurance billing

Customer service

Teamwork

Education

High school diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

• This position is in Cary at the REX Audiology Clinic on SE Cary Parkway

Summary

Responsible for performing a variety of complex pre-services, financial counseling and customer service-related functions for patients and/or their representative including pre-service estimates, collection of pre-payments, collection of prior debt, obtaining authorizations, addressing billing questions, establishing payment plans, screening for financial assistance, responding to MyUNCChart inquiries and other Customer Service requests for both hospital and physician services.

Responsibilities

• Create Hospital and Physician estimates using the Epic Patient Estimator, review eligibility and benefits utilizing RTE, and obtain authorization requirements.
• Contact patient pre-service providing benefit and patient liability education, explain the estimate cost, and attempt to secure payment and/or set expectation of payment at time of service.
• Provide estimates to patient shoppers and clinical areas across the healthcare system. Work with clinical areas to create estimate templates, determine workflow and process, and collaborate with ISD for template creation and rollout. Provide payment plans for point-of-service (POS) collections.
• Train clinical areas on estimate usage and patient scripting for collections, audit and provide feedback on accuracy of estimates utilizing Epic estimate reports. Track and trend collection amounts and template accuracy utilizing hospital and physician EOBs and refine process to enhance accuracy. Screen and assist patients with financial assistance, Medicaid eligibility and/or other funding sources available.
• Monitor and track routine follow up with Medicaid and financial assistance approvals. Handles HB/PB patient inquiries to address any/all billing questions via inbound calls, MyUNCChart, patient correspondence and patient walk-ins.
• Fulfills patient requests for itemization of charges, adding/verifying/billing insurance, establishing payment plans, payroll deductions, process adjustments, request refunds, and explain charity care policy and guidelines.
• Initiate patient outreach on delinquent payment plans, adding accounts to existing payment plans and high risk/balance accounts. Investigate HB and PB Set off Debt Collection Act (SODCA) disputed accounts that have received a NC State Income Tax refund withhold using current and legacy billing and imaging systems. Meets with attorneys to record depositions, collaborate with the attorney general’s office and attend/participate in hearings when needed.
• Work with Patient Relations, Risk Management for HB and PB patients who have escalated complaints or concerns. Oversee HB Client account billing and follow-up which includes validating charges and fee schedules, review and move charges, research and reconcile payments, communicate with multiple departments to answer client questions and collect payments. Work with external customers such as collection agencies, clinics to address any patient concerns

Other Information

Other information:

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• Two (2) years of experience in Hospital or Physician Insurance related activities or Call Center Customer Service experience. (Authorization, Billing, Follow-Up, Call-Center, or Collections).

Knowledge/Skills/and Abilities Requirements

• Excellent interpersonal, verbal and written communication skills.
• Excellent listening skills, and organizational skills.
• Advanced knowledge of UB-04, HCFA-1500’s and Explanation of Benefits (EOB) interpretation.
• Intermediate knowledge of CPT and ICD-9 codes.
• Advanced knowledge of insurance billing, collections and insurance terminology.
• Ability to work in fast pace environment and prioritize and manage multiple tasks.
• Healthcare terminology.
• Customer Service skills.
• Computer knowledge: MS Word, Excel, and Outlook.
• Knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.

Job Details

• Legal Employer: NCHEALTH
• Entity: Shared Services
• Organization Unit: Financial Counseling
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Salary Range: $19.12 - $27.17 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity
• Work Assignment Type: Onsite
• Work Schedule: Day Job
• Location of Job: US:NC:Chapel Hill
• Exempt From Overtime: Exempt: No
• This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.