Patient Access Specialist — Fast-Paced Medical Call Center

Raleigh Orthopaedic; Raleigh; On-site; CAD 31,000 - 43,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

FSA and HSA options

Retirement plan with employer matching

Paid Time Off

Job summary

Raleigh Orthopaedic is seeking a Patient Access Representative for our Centralized Call Center in Raleigh. The role schedules patient appointments and delivers patient-focused service across clinic locations.

The ideal candidate has 2+ years in a call center and a healthcare CS background, with excellent communication and a professional phone presence. Benefits include full medical/dental/vision with FSA/HSA, retirement contributions, and PTO.

Qualifications

• 2+ years of experience in a call center environment.
• Background in a healthcare customer service role, ideally in a large medical office setting.
• Strong communication and active listening skills with a professional phone presence.
• Ability to thrive in a fast-paced, high-pressure environment.
• Positive demeanor and commitment to excellent service.
• Proficiency with technology and willingness to learn new systems.
• Openness to providing feedback for process improvement initiatives.
• Full medical, dental, and vision coverage with FSA and HSA options.
• Retirement plan with employer contributions.
• Paid Time Off program.

Responsibilities

• Manage a high volume of incoming appointment calls.
• Schedule new and established patient appointments.
• Deliver exceptional customer service to patients and team members.

Skills

Call center experience

Healthcare customer service

Strong communication

High-pressure environment

Professional phone presence

Feedback for process improvement

Job description

Raleigh Orthopaedic is seeking a Patient Access Representative for our Centralized Call Center in Raleigh. The role schedules patient appointments and delivers patient-focused service across clinic locations.

The ideal candidate has 2+ years in a call center and a healthcare CS background, with excellent communication and a professional phone presence. Benefits include full medical/dental/vision with FSA/HSA, retirement contributions, and PTO.