Patient Access & Office Administrator

UNC Health; Raleigh; On-site; CAD 36,000 - 51,000; Full time

Job summary

UNC Health in Raleigh seeks a patient access coordinator to manage check-in/out, verify insurance, and handle billing inquiries. You will schedule appointments, enter demographic and clinical data, and ensure accurate documentation.

The role emphasizes HIPAA compliance, customer service, and collaboration with care teams. This full-time onsite position offers standard hours and a 40-hour work week, with a focus on accuracy, efficiency, and patient satisfaction in a fast-paced health system

Qualifications

• Language Skills: ability to read and interpret documents and communicate effectively.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, answers phones promptly, and provides complete and accurate information.
• Accurately performs patient check-in and check-out procedures, verifies insurance, codes visits, balances receipts, and assists with billing questions.
• Schedules patient appointments and enters required demographic and clinical information into the system.
• Maintains supplies and equipment.
• Adheres to HIPAA, OSHA, and infection prevention policies.
• Exhibits good customer service and teamwork.

Skills

Customer service

Computer skills

Phone etiquette

Medical billing

Education

High school diploma

Medical administrative assisting program

Job description

UNC Health in Raleigh seeks a patient access coordinator to manage check-in/out, verify insurance, and handle billing inquiries. You will schedule appointments, enter demographic and clinical data, and ensure accurate documentation.

The role emphasizes HIPAA compliance, customer service, and collaboration with care teams. This full-time onsite position offers standard hours and a 40-hour work week, with a focus on accuracy, efficiency, and patient satisfaction in a fast-paced health system