Patient Experience & Scheduling Coordinator

Dentalcorp

Dartmouth

On-site

CAD 42,000 - 54,000

Full time

14 days+

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Benefits offered by this job

RRSP matching

Total-rewards package (gym discounts,—

Insurance savings

Employee and Family Assistance Program

Access to CE and flexible work-life

Job summary

Alderney Dental Group in Dartmouth is seeking a dedicated Patient Care Coordinator to join our busy family-oriented practice. The role supports reception, scheduling, patient communications, billing, and records management in a modern, technology-enabled office.

Schedule is full-time, Monday to Friday, 8:00 AM - 5:00 PM, with no evenings or weekends. The team emphasizes professional growth, comprehensive rewards, and a collaborative environment that values patient care.

Qualifications

Minimum 1 year of dental administration experience is required.
Experience with Abledent dental software is required.
Clinical background is an asset.

Responsibilities

Welcome and assist patients upon arrival, creating a warm and positive first impression.
Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
Effectively manage the recall system and maintain accurate, up-to-date patient records.
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.