Dental Patient Care Coordinator Elevate Patient Experience

Baim Institute; Canada; Hybrid; CAD 28,000 - 33,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Employee assistance program

Job summary

Sheppard Yorkland Dental is seeking a full-time Patient Care Coordinator to welcome patients, manage appointments, and handle billing and communications. You will work with our team to maintain accurate records and ensure a smooth patient experience.

Candidates should have at least 1 year of dental administration experience and familiarity with dental software programs. This replacement role offers competitive hourly pay and opportunities for professional growth within a modern practice.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Dental administration

Customer service

Tools

Dental software

Job description

Sheppard Yorkland Dental is seeking a full-time Patient Care Coordinator to welcome patients, manage appointments, and handle billing and communications. You will work with our team to maintain accurate records and ensure a smooth patient experience.

Candidates should have at least 1 year of dental administration experience and familiarity with dental software programs. This replacement role offers competitive hourly pay and opportunities for professional growth within a modern practice.