Patient Care Coordinator - Royal Centre Dental Group

Dentalcorp; Vancouver; On-site; CAD 38,572 - 41,328; Full time

Benefits offered by this job

RRSP matching program

Competitive compensation

Total rewards package

Employee and Family Assistance Program (EFAP)

Career development opportunities

Social and networking events

Modernized technology access

Job summary

Dentalcorp is looking for a skilled Patient Care Coordinator in Vancouver. The successful candidate will manage patient inquiries, schedule appointments, and enhance the patient journey at our dental practice. Ideally, you possess a minimum of 3 years of experience as a dental receptionist and are proficient with Abeldent Dental software. We offer competitive pay, RRSP matching, and a variety of employee benefits including work-life balance and career development opportunities.

Qualifications

• Minimum 3 years of experience as a dental receptionist.
• Strong administrative skills with attention to detail.
• Familiarity with Abeldent Dental software.

Responsibilities

• Make a positive impression on patients.
• Optimize the appointment schedule.
• Manage all patient calls and inquiries.
• Handle cancellations and motivate patients.
• Bill patients and process insurance claims.
• Maintain the patient database accurately.
• Manage and file patient records.
• Demonstrate active listening and empathy.

Skills

Dental receptionist experience

Administrative skills

Experience with Abeldent Dental software

Job description

About Us:

Conveniently located in the Royal Centre Mall, Royal Centre Dental Group has been serving the Downtown Vancouver community for over 25 years. We offer a complete range of dental services, including preventative hygiene, general and cosmetic dentistry, Invisalign, laser dentistry, and much more.

The team at Royal Centre Dental Group, led by Dr. Ken Phillips and Dr. Ryan Bernhauser, is passionately dedicated to continuous improvement and continually upgrading the knowledge and skills which contribute to our patients' ongoing oral health.

Patient Care Coordinator

We are seeking a dedicated patient care coordinator to join our healthcare team. The ideal candidate will manage patient inquiries, schedule appointments, and ensure a smooth patient experience.

Compensation and Schedule

The wage range for this position is $28.00‑$30.00 per hour, determined based on skills and experience.

Schedule: Mondays, Tuesdays, and Wednesdays, 7:30 AM–5:00 PM.

Benefits of Joining Our Team

• Now offering an RRSP matching program for our permanent team members — helping you grow your future while you build your career with us.
• Competitive compensation.
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short‑term counseling and advisory services.
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry‑leading continuing education.
• Attend social and CE events to network with dental professionals in your community.
• Work‑life balance and flexibility.
• Access to modernized technology to provide optimal oral care to patients.

Responsibilities

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave.
• Optimize the appointment schedule by ensuring the day is full, with limited gaps.
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments.
• Handle potential cancellations and overcome objections to motivate the patient to keep the appointment.
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, and respond to all fee inquiries in a positive manner.
• Effectively manage the recall system and accurately maintain the patient database.
• Process referral letters and other patient correspondence upon receipt from the provider.
• Manage and file all patient records and charts.
• Demonstrate active listening and empathy to patients using effective communication skills.

About You

• 3 years minimum experience as a dental receptionist.
• Experience with Abeldent Dental software.
• Strong administrative skills with attention to detail.

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416‑558‑8338. Reasonable accommodations will be determined on a case‑by‑case basis and your request will be responded to as soon as possible.