Patient Care Coordinator - Alderney Dental Group

Dentalcorp Canada; Dartmouth; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Gym discounts

Insurance savings

Entertainment deals

Employee Assistance Program

Job summary

Alderney Dental in Dartmouth is seeking a friendly Dental Administrative professional to join our busy, family-oriented practice. You will manage front-desk duties, scheduling, and patient communications while supporting accurate record-keeping.

Join a modern office that blends historic charm with advanced dental technology. This full-time role offers weekday hours, no evenings or weekends, and opportunities for professional growth and education within a supportive team.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with Abledent dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Patient care

Scheduling

Records management

Phone inquiries

Tools

Abledent

Job description

Convenientlylocatedin the historic Stern Building, Alderney Dental has been serving the Dartmouth community since 1982. Our modern dental office combines the historic charm of our building with advanced dental technology, such as intraoral cameras, panoramic and digital x-rays.

We are a busy and established family-oriented practicelocatedin the heart of Downtown Dartmouth, conveniently on a major bus route and across the street from the ferry terminal, making us easy tolocateand close to many great restaurants and parks.

Schedule:

• Full time.
• Monday - Friday.
• 8:00 AM - 5:00 PM.
• No evenings or weekends.

What Sets Us Apart:

• Grow Without Limits:We’llmatch your ambition,curiosityand drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms.
• Brilliant Rewards:Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program.
• Build Your Career with Us:Be part of a team that sharesexpertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth.
• Culture & Flexibility:Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth.

Your Role:

• Welcome andassistpatients upon arrival, creating a warm and positive first impression.
• Optimizethe daily appointment schedule to ensure fullutilizationwith minimal gaps.
• Effectively manage the recall system andmaintainaccurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments,submitinsurance claims, and respond to fee inquiries in a professional and positive manner.

About You:

• Minimum 1 year ofDental Administrationexperienceisrequired.
• Experience with Abledent dental software programs isrequired.
• Clinical backgroundis considered anasset.