Patient Care Coordinator - Alderney Dental Group

Dentalcorp Health Services LTD.; Dartmouth; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Employee Assistance Program

Job summary

Alderney Dental in Dartmouth is seeking a dedicated dental administrator to join our busy family-oriented practice. The role focuses on welcoming patients, managing appointments, and handling billing and insurance claims with a patient-centered approach.

We offer a stable full-time schedule from 8:00 AM to 5:00 PM on weekdays. The ideal candidate has at least 1 year in dental administration and experience with Abledent software; clinical background is a plus.

Qualifications

• Minimum 1 year of dental administration experience is required.
• Experience with Abledent dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

Skills

Dental administration

Abledent software

Tools

Abledent

Job description

Get to Know Us:

Conveniently located in the historic Stern Building, Alderney Dental has been serving the Dartmouth community since 1982. Our modern dental office combines the historic charm of our building with advanced dental technology, such as intraoral cameras, panoramic and digital x-rays. We are a busy and established family-oriented practice located in the heart of Downtown Dartmouth, conveniently on a major bus route and across the street from the ferry terminal, making us easy to locate and close to many great restaurants and parks.

Schedule: Full time Monday - Friday 8:00 AM - 5:00 PM No evenings or weekends

What Sets Us Apart:

Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands‑on experience, real recognition and proven pathways that grow your expertise on your terms

Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program

Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth

Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year of Dental Administration experience is required
• Experience with Abledent dental software programs is required
• Clinical background is considered an asset

Application Information:

Candidates must be legally authorized to work in Canada.

We are committed to building a workforce that reflects the diversity of the communities and patients we serve.

While we thank all applicants for their interest, only those selected for further consideration will be contacted.

Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.

Our purpose is to provide the best care for our patients.

We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes.

We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting-edge technology to transform healthcare in Canada.