Patient Experience Concierge (Front Desk)

Skin-Vitality-Medical-Clinic; Burlington; On-site; CAD 36,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Career growth

Team environment

Job summary

Skin Vitality is seeking a Front Desk Concierge to greet patients warmly, manage calls, schedule appointments, and support check-in/check-out processes across our Burlington and Oakville clinics.

You will work in a fast-paced environment, collaborate with clinic staff, and help maintain a welcoming space while ensuring accurate patient information and payments are handled efficiently.

Qualifications

• Experience in reception, hospitality, medical clinics, or customer service is an asset.

Responsibilities

• Welcome patients with warmth and professionalism.
• Answer incoming calls and provide exceptional service.
• Schedule appointments and keep clinics running smoothly.
• Guide patients through check-in/check-out and process payments.
• Collaborate with physicians and clinic teams to stay on schedule.
• Maintain a clean, organized, and welcoming environment.
• Foster relationships to ensure patients feel valued.

Skills

Customer service

Communication

Multitasking

Professionalism

Job description

Skin Vitality is seeking a Front Desk Concierge to greet patients warmly, manage calls, schedule appointments, and support check-in/check-out processes across our Burlington and Oakville clinics.

You will work in a fast-paced environment, collaborate with clinic staff, and help maintain a welcoming space while ensuring accurate patient information and payments are handled efficiently.