Aesthetic Front Desk & Client Experience Specialist

Discovery Laser; Campbell River; On-site; CAD 25,000 - 39,000; Full time

Job summary

Discovery Laser Skin Care Clinic on Vancouver Island seeks an organized, self-motivated front desk professional to manage phones, scheduling, and patient interactions. You will work closely with doctors/clinicians, uphold confidentiality, and assist clients with skincare recommendations.

The role requires experience in cosmetic/medical clinics, strong communication, and the ability to multitask under pressure.

Qualifications

• Must have an interest (passion!) for the anti aging industry.
• Proficiency in Microsoft Office software suite an asset.
• Comfortable operating computers, photocopiers and fax machines.
• Experience in working in cosmetic, aesthetic, medical clinic (1 year) preferred.
• Excellent oral and written communication skills.
• Ability to maintain accuracy while doing multiple tasks or working under pressure.
• MOA (Medical Office Assistant) or Hospital Unit Clerk certification or any other combination of education and relevant experience will be considered.
• Must be available up to 8 hours/day and 4 days/week.

Responsibilities

• Answering phones, greeting (first point of contact), scheduling, referring and confirming patients/clients via phone, email and online appointments.
• Work closely with the Doctors/Clinicians and be involved in all aspects of the patient/client experience.
• Represent the organization with a friendly, positive and professional image in all levels of operation, internal and public. Ability to maintain client/patient confidentiality.
• Assist clients on appropriate skincare products that best suit their needs and providing basic information where possible
• Book all client appointments to MD SpaWare and patient appointments to MedAccess software programs.
• Navigate online bookings, reviews and mailing lists via DemandForce software.
• Posting and monitoring of social media profiles in FaceBook and Instagram.
• Administrative duties, such as filing, and tracking sales and client info and demographics and ensuring the clinic is always looking its best.
• Act as a support to the clinic director, as needed.

Skills

Customer service

Communication skills

Sales experience

Multitasking

Team player

Education

MOA/Hospital Unit Clerk certification

Tools

Microsoft Office

MD SpaWare

MedAccess

DemandForce

Facebook

Instagram

Job description

Discovery Laser Skin Care Clinic on Vancouver Island seeks an organized, self-motivated front desk professional to manage phones, scheduling, and patient interactions. You will work closely with doctors/clinicians, uphold confidentiality, and assist clients with skincare recommendations.

The role requires experience in cosmetic/medical clinics, strong communication, and the ability to multitask under pressure.