Front Desk & Patient Care Coordinator

Oakville Physiotherapy; Oakville; On-site; CAD 23,000 - 30,000; Full time

Benefits offered by this job

Mentorship & Learning

Modern Facilities

Job summary

Oakville Physiotherapy Centre invites a friendly Front Desk Receptionist & Patient Coordinator to join our clinic on Oakville. You will set the tone for patient experience, manage check-in/out, scheduling, and billing with care and accuracy.

Collaborate with clinicians across TMJ therapy, pelvic health, concussion, acupuncture, and vestibular rehabilitation, while maintaining confidentiality and a welcoming reception area.

Qualifications

• Experience in medical, dental, or physiotherapy clinic reception preferred.
• Proficient with EMR scheduling systems and payment terminals.
• Excellent interpersonal, verbal, and written communication skills.
• Strong attention to billing codes, scheduling accuracy, and multitasking under pressure.

Responsibilities

• Warmly welcome arriving patients and manage daily check-in and check-out workflows.
• Schedule and coordinate patient appointments across our multidisciplinary clinical team.
• Process direct insurance billing with Telus Health, Sun Life, Manulife, Blue Cross, OHIP, WSIB, and MVA portals.
• Answer incoming phone calls, respond to patient emails, and handle inquiries professionally.
• Maintain patient file confidentiality, intake forms, payment receipts, and reception area cleanliness.

Skills

Clinic reception experience

EMR scheduling systems

Payment terminals

Interpersonal communication

Verbal communication

Written communication

Billing codes accuracy

Scheduling accuracy

Multitasking under pressure

Tools

EMR scheduling software

Telus Health portal

Sun Life portal

Manulife portal

Blue Cross portal

OHIP portal

WSIB portal

MVA portal

Payment terminals

Job description

Oakville Physiotherapy Centre invites a friendly Front Desk Receptionist & Patient Coordinator to join our clinic on Oakville. You will set the tone for patient experience, manage check-in/out, scheduling, and billing with care and accuracy.

Collaborate with clinicians across TMJ therapy, pelvic health, concussion, acupuncture, and vestibular rehabilitation, while maintaining confidentiality and a welcoming reception area.