Dental Admin Concierge — Patient-First Front Desk Pro

Passion Dental Group; Hamilton; On-site; CAD 30,000 - 44,000; Part time

Job summary

Passion Dental Group in Hamilton, ON is seeking a Dental Administrator (Concierge) to deliver a warm, professional first impression for every patient. You will handle front-desk tasks, schedule coordination, and billing support in a fast-paced clinic environment.

Candidates should have 6+ months of dental admin experience, familiarity with dental software (ClearDent, Dentrix, AbelDent) or EMR systems, and excellent communication and organizational skills to help keep operations running smoothly

Qualifications

• 6+ months of administrative, reception, or front desk experience in a dental clinic or medical/healthcare facility.
• Hands-on experience with dental management software (e.g., ClearDent, Dentrix, AbelDent) or electronic medical record (EMR) systems.
• Strong organizational and multitasking abilities, excellent communication skills, and a calm, patient‑first approach.

Responsibilities

• Serve as the primary point of contact for patients in person, over the phone, and via email, delivering a warm and professional experience.
• Coordinate and manage daily patient scheduling, including accommodating last-minute adjustments.
• Present treatment plans, explain insurance coverage and payment options, and process accurate patient and insurance billing.
• Maintain accurate patient records in clinic management software, manage referrals, and follow up on accounts receivable as needed.
• Work alongside clinical staff to maintain efficient, seamless daily operations.

Skills

Administrative experience

Organization & multitasking

Communication skills

Patient-first approach

Tools

ClearDent

Dentrix

AbelDent

EMR systems

Job description

Passion Dental Group in Hamilton, ON is seeking a Dental Administrator (Concierge) to deliver a warm, professional first impression for every patient. You will handle front-desk tasks, schedule coordination, and billing support in a fast-paced clinic environment.

Candidates should have 6+ months of dental admin experience, familiarity with dental software (ClearDent, Dentrix, AbelDent) or EMR systems, and excellent communication and organizational skills to help keep operations running smoothly