Senior Medical Receptionist

Skin Vitality Medical Clinic; Kitchener; On-site; CAD 40,000 - 55,000; Full time

Job summary

Skin Vitality Medical Clinic is seeking a Senior Medical Receptionist to oversee daily operations. The ideal candidate will ensure smooth workflow, train staff, and maintain high standards of service. This position requires strong communication and leadership skills.

Applicants must be available Monday to Friday, with two Saturdays a month for shifts, and will receive 3-4 weeks of training in Milton. The clinic promotes a welcoming environment and values integrity and teamwork.

Qualifications

• Must be available to work MONDAY - FRIDAY 8am - 7pm and Two Saturdays a month 8am - 5pm.
• 3-4 weeks of job training located in Milton.
• Ability to multitask efficiently in a fast-paced work environment.

Responsibilities

• Oversee daily operations of the clinic under supervision.
• Provide guidance and administrative support to staff.
• Manage patient escalations and resolve concerns.
• Train and onboard administrative staff.

Skills

Excellent communication skills

Leadership abilities

Strong computer skills

Creative problem-solving

Organizational skills

Service-focused

Detail-oriented

Multitasking capabilities

Job description

Senior Medical Receptionist (Full-Time) Skin Vitality Medical Clinic

MUST BE AVAILABLE to work MONDAY - FRIDAY 8am - 7pm and MUST be able to work Two Saturdays a month 8am - 5pm.

JOB TRAINING LOCATED IN MILTON Clinic (3-4 weeks training).

This position requires excellent communication skills, natural leadership abilities, strong computer skills, and a penchant for creative problem-solving. Qualified candidates must be well organized, patient, service-focused, detail-oriented, and able to multitask efficiently in a fast-paced work environment.

Job Responsibilities

Acting under the supervision of the Clinic Manager, or Director of Operations/Assistant Director of Operations, the Senior Medical Receptionist is responsible for overseeing the daily operations of Skin Vitality Medical Clinic. They provide guidance and administrative support, oversee the training of staff members, liaise with patients to maintain optimal operational flow and work collaboratively with Management to continuously adhere to clinic standards for both staff and patients.

Other Responsibilities

• Promoting a high-end Medical Clinic atmosphere in appearance and delivery while upholding our company values
• Manage the day-to-day operations of the clinic, supporting smooth and efficient workflow
• Complete biweekly clinic pre-inventory and inventory counts, and ensure accurate documentation
• Skilled in managing patient escalations
• Experienced in resolving patient concerns
• Monitor clinic inventory and supply stock levels, flag low inventory when necessary
• Complete and deliver clinic bank deposits in alignment with the company process
• Train and onboard administrative staff, ensuring consistency and high standards in performance, and flagging if otherwise
• Resolve monetary, inventory, and patient profile discrepancies with accuracy
• Meet all clinic compliance deadlines and responsibilities
• Providing exceptional customer service, promoting a welcoming and inclusive environment for our patients
• Meeting all team deadlines and responsibilities
• Promoting a positive company culture that values integrity, inclusion, collaboration, communication and teamwork
• Multitask easily without compromising performance or attitude

Other Duties As Assigned by the Director of Operations