Front Desk Concierge

Skin-Vitality-Medical-Clinic; Kitchener; On-site; CAD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive training and development

Career advancement opportunities

Collaborative team environment

Dynamic workplace

Job summary

Skin Vitality in Canada’s leading medical aesthetics provider is hiring a full-time Front Desk Concierge to greet patients and support a seamless visit.

You will manage calls, schedule appointments, process payments, and coordinate with physicians and clinic staff to keep the day running smoothly. The role rewards warmth, professionalism, and a proactive, team-first attitude.

Qualifications

• Experience in reception or front desk roles preferred.
• Excellent communication via phone, email, and in person.
• Strong organization and ability to handle multiple priorities.
• Positive attitude and professional demeanor.
• Willingness to travel between Kitchener area clinics.

Responsibilities

• Greet patients warmly and guide them through check-in/check-out.
• Answer calls, provide exceptional customer service, and schedule appointments.
• Process payments and maintain accurate patient information.
• Coordinate with physicians, nurses, and clinic staff to keep schedules on track.
• Maintain a clean, welcoming clinic environment and lasting patient relationships.

Skills

Customer service

Communication skills

Organization

Multitasking

Interpersonal skills

Team collaboration

Job description

At Skin Vitality, we know that every exceptional patient experience begins the moment someone walks through our doors.

As a Front Desk Conceirge, you'll be the face of Canada's leading provider of medical aesthetic treatments. Your warmth, professionalism, and positive energy will set the tone for every patient visit, creating an experience that is welcoming, seamless, and memorable.

If you genuinely enjoy connecting with people, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to meet you.

About Skin Vitality

With 14 clinics across Ontario and thousands of loyal patients, we're proud to offer an exciting workplace where passionate people build rewarding, long-term careers.

What You'll Do

Every day is different, but your impact is always the same - helping create an exceptional patient experience.

You'll:

• Welcome every patient with warmth, enthusiasm, and professionalism.
• Answer incoming calls with confidence while providing exceptional customer service.
• Schedule appointments efficiently and keep our busy clinics running smoothly.
• Guide patients through the check-in and check-out process.
• Process payments and maintain accurate patient information.
• Collaborate closely with our physicians, nurses, and clinic teams to ensure appointments stay on schedule.
• Help maintain a beautiful, organized, and welcoming clinic environment.
• Build lasting relationships by making every patient feel valued and cared for.

We're Looking For Someone Who

• Has a genuine passion for customer service.
• Loves meeting and helping people.
• Brings positive energy to everything they do.
• Is organized, dependable, and detail-oriented.
• Thrives in a busy, fast-paced environment.
• Can confidently manage multiple priorities while maintaining professionalism.
• Communicates exceptionally well in person, over the phone, and by email.
• Learns quickly and enjoys working as part of a collaborative team.
• Takes pride in creating unforgettable first impressions.

Experience

Experience in reception, hospitality, luxury retail, hotels, medical clinics, dental offices, spas, salons, or customer service is considered an asset - it isn't everything.

We can teach our systems.

What we can't teach is genuine warmth, a positive attitude, strong work ethic, and a passion for delivering an exceptional patient experience.

Why You'll Love Working Here

At Skin Vitality, you'll become part of one of Canada's most respected and fastest-growing medical aesthetics companies.

We offer:

• Competitive compensation
• Comprehensive training and ongoing professional development
• Career advancement opportunities across our growing organization
• A supportive, collaborative team environment
• A dynamic workplace where every day brings new opportunities
• The satisfaction of helping people look and feel their absolute best

Availability

This is a full-time, in-person position.

Applicants must:

• Be available to work a variety of shifts between 8:00 a.m. and 9:00 p.m., Monday through Friday, and up to 6:00 p.m. on Saturdays.
• Be comfortable travelling between our Kitchener and area clinics as business needs require.

Ready to Join Canada's Leading Medical Aesthetics Team?

If you're passionate about people, love creating exceptional experiences, and want to build your career with an industry leader, we'd love to hear from you.