Patient Experience & Care Coordinator

TMB Cosmetic Surgery; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A cosmetic surgery clinic in Toronto is seeking a Patient Coordinator to serve as the primary point of contact for patients. The ideal candidate will have advanced administrative skills, a strong phone manner, and the ability to manage a busy office environment. Responsibilities include greeting patients, scheduling appointments, and ensuring smooth operations. Experience in a medical or luxury service environment is preferred. This role offers a dynamic, customer-focused environment with opportunities for personal growth.

Qualifications

• Ability to diffuse difficult people and situations.
• Knowledge of all procedures offered and ability to upsell.
• Excellent organizational skills.

Responsibilities

• Greet and check in all patients.
• Manage patient flow and office schedule.
• Create quotes for services and handle billing.
• Conduct weekly inventory and order supplies.

Skills

Advanced administrative skills

Time management

Problem solving

Excellent phone manner

Sales ability

Knowledge of skincare products

Strong communication skills

Multitasking

Job description

A cosmetic surgery clinic in Toronto is seeking a Patient Coordinator to serve as the primary point of contact for patients. The ideal candidate will have advanced administrative skills, a strong phone manner, and the ability to manage a busy office environment. Responsibilities include greeting patients, scheduling appointments, and ensuring smooth operations. Experience in a medical or luxury service environment is preferred. This role offers a dynamic, customer-focused environment with opportunities for personal growth.