Patient Consultant

FACE Cosmetic Surgery; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A luxury medical aesthetics clinic in Toronto seeks a dynamic administrative coordinator to join their team. The role is full-time and involves engaging with patients, managing inquiries, scheduling, and assisting with clinical procedures. Candidates should have over five years of relevant experience in a similar environment, proficiency in medical and office software, and strong communication skills. This position provides an opportunity to work in a collaborative setting focused on patient-centered care.

Qualifications

• Minimum of five year's experience in a patient care role in a similar setting.
• Strong organizational and multitasking abilities.
• Proficiency with office software and medical management systems.

Responsibilities

• Serve as the initial point of contact for patient inquiries.
• Coordinate patient scheduling and maintain confidential records.
• Facilitate financial discussions with patients.

Skills

Patient care experience

Multitasking

Communication skills

Organizational skills

Familiarity with medical terminology

Understanding of insurance processes

Education

5+ years experience in a patient care role

Tools

Medical management systems

Office software

Job description

We are a premier plastic surgery practice, committed to providing exceptional care and outstanding results for our patients. Our team of experienced surgeons, nurses, and administrative professionals work collaboratively to deliver personalized services in a welcoming, high standard clinical environment.

Position Title:

Summary:

This position is a dynamic, multi‑functional role combining administrative coordination and clinical support in a boutique, luxury medical aesthetics plastic surgery clinic.

Reports to:

Director of Operations

Hours:

On-site, Full Time--Monday- Friday, 9:00am 5:00pm

Core Responsibilities:

• Serve as the initial point of contact, providing a warm greeting and managing patient inquiries via phone, email, or in person
• Build rapport, gather patient information, and educate them on non-surgical and surgical procedures, products, and financing options;
• Conduct consultations, visits and assist with initial assessments
• Facilitating financial discussions with patients and providing information about payment options.
• Coordinating with the surgical team and other healthcare professionals to ensure smooth patient care.
• Ensure continuity of care through interprofessional communication
• Coordinate patient scheduling, maintain detailed and confidential patient records (ensuring compliance with regulations), process payments, complete documentation and handle general office administration
• Uphold patient confidentiality and maintain compliance with regulatory and clinical protocols

Education and Experience Requirements:

• A minimum of five year's experience in a patient care role in a similar setting, preferably within a medical, aesthetic or luxury service environment
• Familiarity with medical terminology; and understanding of insurance processes is beneficial
• Ability to manage a high-volume schedule and prioritize competing tasks
• Proficiency with office software and medical management systems; strong organizational, and multitasking, communication skills
• The ability to manage a high-volume schedule and prioritize competing responsibilities is essential for efficient clinic operations.
• Proficiency in office software and medical management systems; strong organizational and multitasking abilities; excellent communication skills.
• Familiarity with medical terminology and insurance processes is beneficial

APPLY NOW

Please submit your resume and cover letter to [e-mail]

We thank all applicants, however, only those considered for an interview will be contacted.

Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process.