Bilingual Client Care Coordinator

WSA Americas; Ottawa; Presencial; CAD 29.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus program

Comprehensive benefits package (health

Dental and vision

RRSP matching

Vacation & personal days

Training & development

Employee discounts

Community involvement

Descripción de la vacante

HearCANADA is seeking a Client Care Coordinator for our Orleans clinic, onsite at 1605 Orleans Boulevard, Unit 3B, Orleans, Ontario. Typical hours are Monday to Friday 8:30 am – 4:30 pm, with a starting hourly rate of CAD 21–24 and a bonus program.

You will manage appointments, assist with sales of products and services, handle records, and support local events and marketing efforts to strengthen HearCANADA’s presence in the community.

Formación

• 2+ years in sales, retail, busy office, or clinic environment.
• Sales mindset with ability to recommend products/services to clients.
• Bilingual English and French required for client interactions.
• Collaborative team player who supports colleagues and clinic goals.

Responsabilidades

• Provide an exceptional client experience for visitors and inquiries at the clinic.
• Manage the clinic schedule: book, reschedule, and send reminders; follow up on missed appointments.
• Make product and payment recommendations to enhance the client journey.
• Maintain physical and electronic records and appointment data.
• Address basic hearing aid questions and perform simple maintenance tasks.
• Represent HearCANADA at local events and marketing initiatives within the community.
• Educate patients on billing and payment options and assist with AR duties as assigned.

Conocimientos

Customer-facing experience

Sales acumen

Bilingual English/French

Team player

Descripción del empleo

About us:

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliverWonderful Sound for All. Learn more about us by visiting our webpage.

Position overview:

We are seeking aClient Care Coordinator to join our Client Care team! In this role, you will be responsiblefor administrative duties within the clinic, providing an exceptionalclientexperience, and driving sales of our products and services.

This is a permanent, full-time position based onsite at our Orleans HearCANADA Clinic located at 1605 Orleans Boulevard Unit 3B, Orleans, Ontario. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time.

What weoffer:

• Starting hourly compensation of $21-$24/hour + an attractivebonus program

• Comprehensive benefit packageincluding health, dental, vision + a healthcare spending account,starting on day one of hire

• RRSP matching program

• Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year

• Training, learning, + continuingeducation opportunities

• Friends and family discounts + access to ouremployee perk program

• Purpose-driven + people-centricculture with the ability to make an impact in ourcommunities across Canada

What you'll do:

• Provide anexceptional and individualized clientexperience for clients visiting and contacting the clinic

• Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders

• Making product and payment recommendations to enhance the clientjourney

• Support with maintaining physical and electronic records

• Perform basic hearing aid maintenance and product questions

• Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community

• Educate patients on billing and payment options; perform AR duties as assigned

What we're looking for:

• Experience in a customer-facing role - you bring2+ years of experience working insales, retail, a busy office, or a clinic environment and are comfortable interacting with customers

• Sales acumen - comfortability inrecommending products and services to clients

• Customer-centric attitude - you are comfortable interacting with diverse clientgroups and networking within the community to position HearCANADA as the region'snumber one choice for hearing care services

• Team-player - you work well with others and appreciate what can be accomplished with support from colleagues

• Bilingual French and English required

• Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives

HearCANADAacknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data;Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submittedvia [e-mail].