Hearing Care Client Experience Lead (In-Office)

Amplifon; Port Perry; On-site; CAD 26,000 - 33,000; Full time

Benefits offered by this job

Health & Financial benefits

Work-life balance

Well-being programs

Career development

Job summary

Amplifon Canada is seeking a Client Care Coordinator to manage the intake process, support clinical screenings, and drive store performance through effective scheduling. This 100% in‑office role reports to the Senior Area Manager and focuses on delivering a high‑quality customer experience across our clinics.

The position requires a high school diploma and 2+ years of administrative/front desk experience, preferably in healthcare.

Qualifications

• High school diploma or equivalent required.
• 2+ years of administrative experience, preferably in a medical setting.
• 2+ years in front desk or reception roles.

Responsibilities

• Manage the customer intake process and set appointment expectations for a high‑quality experience.
• Coordinate, screen and confirm appointments by phone and in person.
• Support Hearing Care Professional with screenings and routine hearing aid repairs/troubleshooting.
• Monitor inventory, assist with billing and invoicing, and handle walk‑in inquiries.
• Maintain the customer database with privacy compliance and data accuracy.
• Drive appointments and store performance via proactive outbound calls to customers.

Skills

Appointment management

Healthcare experience

Attention to detail

Self-motivated

Revenue goals

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Amplifon Canada is seeking a Client Care Coordinator to manage the intake process, support clinical screenings, and drive store performance through effective scheduling. This 100% in‑office role reports to the Senior Area Manager and focuses on delivering a high‑quality customer experience across our clinics.

The position requires a high school diploma and 2+ years of administrative/front desk experience, preferably in healthcare.