Client Experience & Clinic Operations Coordinator

HearingLife Canada Ltd.; Saskatoon; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation package

10 days vacation

10 wellness days

RRSP Matching

Healthcare and Dental for yourself and

Job summary

HearingLife Canada is seeking a Client Service Administrator to greet clients, answer inquiries, and support clinic operations across Canada. You will manage inbound calls and emails, schedule appointments, and help keep the waiting areas welcoming and organized.

You will also support clinicians with client files, stock orders, events, and local promotions, contributing to a people-first, client-centered care approach. This onsite role offers competitive compensation and benefits.

Qualifications

• At least 2 years of customer service experience.
• Strong organizational skills and ability to manage multiple priorities.
• Experience in Microsoft Excel.

Responsibilities

• Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care.
• Appointment Scheduling: Ensure smooth clinic operations by managing clinician schedules and bookings.
• Clinic Maintenance: Keep the clinic tidy and stocked for client comfort.
• Administrative Support: Maintain client files, manage stock orders, and support events and promotions.
• Accounting & Insurance: Process payments, track insurance claims, and manage accounts receivable.

Skills

Customer service

Organizational skills

Multitasking

Tools

Microsoft Excel

Job description

HearingLife Canada is seeking a Client Service Administrator to greet clients, answer inquiries, and support clinic operations across Canada. You will manage inbound calls and emails, schedule appointments, and help keep the waiting areas welcoming and organized.

You will also support clinicians with client files, stock orders, events, and local promotions, contributing to a people-first, client-centered care approach. This onsite role offers competitive compensation and benefits.