Hearing Care Admin & Client Support Specialist

Demant Group; Saskatoon; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation package

Generous paid time off (vacation &

Wellness days

RRSP Matching

Healthcare and Dental for yourself and

Access to ongoing training and dev

Perkopolis discounts

GoodLife Fitness discounts

Job summary

HearingLife Canada is seeking a Client Service Administrator to be the first point of contact for clients, handling calls and emails with warmth. You will schedule appointments, support clinic operations, and assist clinicians with client files and stock management in a people-first environment.

The role emphasizes strong organizational skills, problem solving, and experience with Microsoft Excel to manage administrative tasks and promotions across our Canadian clinics.

Qualifications

• At least 2 years of customer service experience.
• Strong organizational skills and ability to manage multiple priorities.
• Experience in Microsoft Excel.

Responsibilities

• Serve as the first point of contact for clients, delivering top-notch customer care.
• Greet clients, manage inbound phone calls and emails and answer inquiries with professionalism and warmth.
• Schedule and adjust clinician appointments, coordinate follow-ups to ensure smooth clinic operations.
• Maintain client files, manage stock orders, and support general clinic operations including basic hearing aid maintenance.

Skills

Customer service

Organizational skills

Attention to detail

Tools

Microsoft Excel

Job description

HearingLife Canada is seeking a Client Service Administrator to be the first point of contact for clients, handling calls and emails with warmth. You will schedule appointments, support clinic operations, and assist clinicians with client files and stock management in a people-first environment.

The role emphasizes strong organizational skills, problem solving, and experience with Microsoft Excel to manage administrative tasks and promotions across our Canadian clinics.