Dental Administrator - Scotia Dental

Baim Institute; Halifax; Hybrid; CAD 30,000 - 42,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Entertainment deals

Employee and Family Assistance Program

Job summary

Scotia Dental in Halifax is seeking a Dental Administrative professional to warmly welcome patients, manage schedules, and handle billing and insurance claims. The role requires at least 1 year of dental administration experience and familiarity with dental software programs.

The position is full-time for one year, based in downtown Halifax. A clinical background is an asset, and candidates must be legally permitted to work in Canada.

Qualifications

• 1 year of dental administrative experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

Skills

Dental administration

Dental software

Tools

Dental software programs

Job description

Get to Know Us:

Discover your next opportunity at Scotia Dental, where exceptional care meets innovation and community. With a 4.8-star Google rating, we’re proud to be recognized for our commitment to excellence, continuous learning, and cutting-edge technology.

Located in the heart of downtown Halifax at Scotia Square, our practice places you in the midst of an exciting urban environment. Imagine life near the waterfront, surrounded by scenic parks, trendy restaurants, and vibrant cultural experiences. Halifax offers the perfect blend of city energy and natural beauty, with breathtaking harbor views and countless opportunities for recreation and exploration.

Join our team at Scotia Dental and experience a career where professional growth and a dynamic lifestyle go hand in hand.

Schedule:

• Monday & Tuesday: 8:00 AM - 5:00 PM
• Wednesday - Friday: 8:00 AM - 7:00 PM
• Full time hours - 40 hours per week
• This is a one (1) year contract

What Sets Us Apart:

• Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year of Dental Administration experience is required

• Experience with dental software programs is required

• Clinical background is considered an asset

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.