Patient Care Coordinator

Resolve Sleep Health Inc; Laval; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Wellness + vacation hours

Employee discounts on products and/or 

Career growth opportunities

Job summary

Resolve Sleep Health Inc. is seeking a Patient Care Coordinator in Victoriaville, QC to be the friendly first contact for patients, coordinating appointments, educating on sleep therapy, and supporting the clinical team.

This temporary full-time role emphasizes patient experience and efficient clinic operations. Ideal candidates have healthcare or customer service experience, are fluent in French, and can navigate EMR and billing tasks while upholding Resolve Sleep Health values.

Qualifications

• Customer service experience with a focus on patient care.
• Experience in healthcare administration or customer service.
• Proficiency with EMR systems and digital documentation.
• French language proficiency required.
• Strong attention to detail in a busy clinic.

Responsibilities

• Welcoming patients and guiding them through their care journey with high standards.
• Coordinate appointments, manage referrals, and provide administrative support.
• Educate patients on sleep therapy assessments, support, and equipment.
• Handle insurance claims, payments, and billing.
• Support sales of therapy products and resupply.
• Maintain a clean, organized clinic environment and uphold company values.

Skills

Customer service

Team player

Detail oriented

Adaptable

French required

Education

Post-secondary education in healthcare administration

High school diploma or equivalent

Tools

EMR systems

Billing software

Scheduling software

Job description

Compensation is competitive and commensurate with experience and professional designation. We offer a comprehensive benefits package and opportunities for professional growth and development.

At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.

As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing.

We are currently seeking a Patient Care Coordinator to join our team in Victoriaville, QB. This is a temporary full-time contract for 3-6 months.

In this important front-line role, you'll be the first point of contact for patients—setting the tone for a positive, supportive experience from start to finish. You’ll help keep the clinic running smoothly, support our clinical team, and play a key role in delivering excellent care.

What you’ll be doing:

• Welcoming patients and helping them navigate their care journey with friendly, high quality service standards
• Coordinating appointments, managing referrals, and providing administrative support
• Educating patients on sleep therapy assessments, support and equipment
• Handling insurance claims, payments, and billing
• Supporting sales of therapy products and resupply
• Contributing to a clean, organized, and well-functioning clinic environment
• Acting as a role model and ambassador to the company by living our shared Resolve Sleep Health values

What you bring:

• A passion for people and exceptional customer service skills
• Detail-oriented and a quick learner who thrives in a busy clinic
• A team-first mindset and a solutions-focused approach
• Previous experience in healthcare, administration, or customer service
• Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided)
• Proficiency in French required

Why you’ll love working here:

We know our people are the key to our success, so we invest in making Resolve a great place to work, with:

• Competitive pay with incentive opportunities
• Employee Family Assistance Program
• Wellness + vacation hours
• Employee discounts on products/services
• A supportive, passionate, and fun team culture

This is more than a job — it’s a chance to make a real difference.

We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Internal applicants have until end of day May 30, 2026 to apply.