Patient Care Concierge - Sleep Health Clinic

Resolve Sleep Health; Kahnawake; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Family Assistance Program

Wellness & vacation hours

Employee discounts

Supportive team culture

Job summary

Resolve Sleep Health is seeking a Patient Care Coordinator for a temporary full-time contract in Victoriaville, QC. You will be the first point of contact for patients, ensuring a positive, supportive experience while keeping the clinic running smoothly.

You will coordinate appointments, manage referrals, educate patients on sleep therapy and equipment, and support billing and product resupply. Fluency in French is required, and prior healthcare or administrative experience is beneficial.

Qualifications

• Passion for people and high-quality service.
• Detail-oriented and quick learner in a busy clinic.
• Team-first mindset with a solutions-focused approach.
• Experience in healthcare, administration, or customer service.
• Comfort with digital tools, EMR systems, documentation, and virtual care (training provided).
• Proficiency in French is required.

Responsibilities

• Welcoming patients and guiding them through their care journey with friendly service.
• Coordinating appointments, managing referrals, and providing administrative support.
• Educating patients on sleep therapy assessments and equipment.
• Handling insurance claims, payments, and billing.
• Supporting sales of therapy products and resupply.
• Maintaining a clean, organized clinic environment.
• Representing Resolve Sleep Health in line with company values.

Skills

Customer service

Attention to detail

Team player

Healthcare experience

EMR systems

French

Tools

Digital tools

Job description

Resolve Sleep Health is seeking a Patient Care Coordinator for a temporary full-time contract in Victoriaville, QC. You will be the first point of contact for patients, ensuring a positive, supportive experience while keeping the clinic running smoothly.

You will coordinate appointments, manage referrals, educate patients on sleep therapy and equipment, and support billing and product resupply. Fluency in French is required, and prior healthcare or administrative experience is beneficial.