Patient Care Coordinator

Resolve Sleep Health Inc; Ottawa; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

RRSPs

Employee Family Assistance Program

Wellness + vacation hours

Employee discounts on products

Job summary

Resolve Sleep Health Inc. in Ottawa, ON is seeking a full-time temporary Patient Care Coordinator to join our front-line team. You will be the first point of contact for patients—setting the tone for a positive, supportive experience from start to finish.

You’ll help keep the clinic running smoothly, support our clinical team, and play a key role in delivering excellent care. In this role, you will coordinate appointments, manage referrals, assist with billing and insurance claims, educate

Qualifications

• Experience in healthcare, administration, or customer service.
• Familiarity with EMR systems and digital tools.
• Strong communication and attention to detail.
• Team-oriented with a solutions-focused mindset.

Responsibilities

• Welcoming patients and guiding them through their care journey.
• Coordinate appointments, manage referrals, and provide admin support.
• Inform patients about sleep therapy assessments and equipment.
• Handle payments and billing processes where applicable.
• Support sales of therapy products and resupply.
• Maintain a clean, organized clinic environment.

Skills

Customer service

Administrative support

Healthcare experience

EMR systems

Attention to detail

Team collaboration

Job description

Compensation is competitive and commensurate with experience and professional designation. We offer a comprehensive benefits package and opportunities for professional growth and development.

At Resolve Sleep Health, we believe that better sleep can make a real difference in people’s lives. Every day, we help Canadians from coast to coast wake up feeling healthier, happier, and more energized. It's work we're incredibly proud of, and it's one of the reasons Resolve was recognized by The Globe and Mail's Report on Business as one of Canada's Top Growing Companies for 2026.

As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing.

We are currently seeking a full-time temporary Patient Care Coordinator to join our team in Ottawa, ON.

In this important front-line role, you'll be the first point of contact for patients—setting the tone for a positive, supportive experience from start to finish. You’ll help keep the clinic running smoothly, support our clinical team, and play a key role in delivering excellent care.

What you’ll be doing:

• Welcoming patients and helping them navigate their care journey with friendly, high quality service standards
• Coordinating appointments, managing referrals, and providing administrative support
• Educating patients on sleep therapy assessments, support and equipment
• Handling insurance claims, payments, and billing
• Supporting sales of therapy products and resupply
• Contributing to a clean, organized, and well-functioning clinic environment
• Acting as a role model and ambassador to the company by living our shared Resolve Sleep Health values

What you bring:

• A passion for people and exceptional customer service skills
• Detail-oriented and a quick learner who thrives in a busy clinic
• A team-first mindset and a solutions-focused approach
• Previous experience in healthcare, administration, or customer service
• Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided)
• Bonus points for additional languages

Why you’ll love working here:

We know our people are the key to our success, so we invest in making Resolve a great place to work, with:

• Competitive pay with incentive opportunities
• RRSP's
• Employee Family Assistance Program
• Wellness + vacation hours
• Employee discounts on products/services
• A supportive, passionate, and fun team culture

This is more than a job — it’s a chance to make a real difference.

We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Internal applicants have until end of day November 16, 2026 to apply.